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Business Profile

Dance Company

Princess Mhoon Dance Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 15, I purchased 5 tickets to the end-of-year dance recital on June 17 at *************** for $185.86 using an **************** card in my husband's name, *************************. On June 3, I heard from another parent that my daughter's class would no longer participate in that recital and instead perform at ********* for free on June 9. I emailed PMDI about the refund on June 3 and on June 6. On June 7, ******* PMDI replied that I would receive the refund in 7 to 10 business days. (We had additional communication about the time and attire for my daughter's event.) We checked our bank statements. On June 28 and July 13, I replied to the email to state that we had not yet received the refund. On July 13, PMDI replied that "we will look into it with our accounts manager and get back to you as soon as possible." We checked our bank statements. On September 4, I replied to request an update but have not heard back.

    Customer Answer

    Date: 09/13/2023

    As I emailed [email protected] on September 11, the business owner replied over the weekend, and the refund has been posted to our account. Her email was apologetic, blaming short staff over the summer months, and offered a free class. My reply encouraged her to review other accounts as well, for example, multiple other parents are still awaiting photos and videos that were paid for but not received. I would feel confident sending my daughter here again in the future.

Princess Mhoon Dance Institute is NOT a BBB Accredited Business.

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