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Business Profile

DJs

Warner Theatre

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To:Warner TheaterManager: ***** **** ************* Service Manager/Complaints Department,Subject: Formal Complaint Regarding Refund for Tickets Not Received I am writing to formally file a complaint regarding the handling of my ticket purchase for the ****** ********* performance.On 04/20/2024, I purchased 5 tickets for a total amount of $575.00 using my *********** card in the name of ***** Patricia ********* My order number/reference number is 35-45018/WDC. The charge was collected by Warner Theater, as indicated on my bank statement.Initially, I bought the tickets through ******** but later found a cheaper option directly at the theater, prompting Seatgeek to refund my money. However, the tickets I purchased at Warner Theater never arrived in my Ticketmaster wallet or my email. I attempted to resolve this issue by contacting the theater multiple times, but I was informed that the theater only answers calls three hours before ********* resolve the situation, I visited the theater in person, where the staff placed the tickets in my Ticketmaster wallet. Based on this, I canceled my dispute with the bank. Unfortunately, one week before the event, I discovered the tickets were not available in my account.Despite my attempts to contact both Warner Theater and Ticketmaster customer service for assistance, I have received no satisfactory response or resolution. This lack of communication and follow-up is unacceptable.I believe that this situation violates my consumer rights, as I was unable to attend the performance and have not received a refund for the tickets. I am therefore requesting a full refund of $575.00 and compensation for the inconvenience and poor experience I endured.I hope to resolve this issue amicably and look forward to your prompt response.

Warner Theatre is NOT a BBB Accredited Business.

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