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Business Profile

Dry Cleaners

Waterfront Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my clothing as I've done since, the Waterfront Dry Cleaners opened, and this particular item I brought to the lady's attention prior. Questioning being an organic cleaner, should this be okay, being that Faux leather was in the item? Her response was yes, should be okay. Therefore I proceeded with having it cleaned. On the morning of 10/20/2023, I went to pick up my dry cleaning, and was presented with my jacket, which was completely destroyed. The lady working in the dry cleaner (the same one who accepted my items), contacted the owner and handed me the phone. I expressed my complete disappointment in what I was presented with, and that when this particular item was brought in, her worker & I discussed if there would be a problem prior, and I was assured it would not be. The owner's comment was we only cleaned it, my response was that you also destroyed it, and I would like to be compensated for my Jacket. Her response was, that they would give me back the amount paid to clean the jacket ($11.51), but will not pay the value of the Jacket. Again expressing the fact, that it was not brought in damaged, therefore they should be liable for the damage they caused. The owner stood her ground, so instead of continuing to argue the point, gathered my clothing, along with the destroyed Jacket, leaving stating their business would be reported, a very not-so-nice review would be submitted, and how they'd lost a loyal customer who's supported them since inception.

    Customer Answer

    Date: 11/16/2023

    Good morning, 

    Please know that the company contacted me directly, and we were able to come to an agreement regarding the damaged item.  Therefore, this matter has been resolved.  Much Appreciation for "ALL" of the assistance given in this matter, as it Truly help in getting the business to see the importance of treating their customers, fairly.

Waterfront Cleaners is NOT a BBB Accredited Business.

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