Reviews

This profile includes reviews for E-MILE: The Electric Ride's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E-MILE: The Electric Ride has 2 locations, listed below.

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  E-MILE: The Electric Ride

  1012 14th St NW Washington, DC 20005

• 

  E-MILE: The Electric Ride

  2404 26th Court S Arlington, VA 22206

Review Details

• Review fromGabriel M

  Date: 10/26/2024

  1 star
  Avoid this place at all costs!!! They overcharge, damage your property, and provide excuses instead of real solutions. Do yourself a favor and read all of the reviews, all of his responses and even his Better Business Bureau profile. Find a more reliable and professional business.I recently took my scooter to E-MILE: The Electric Ride for a simple tire replacement, and I was extremely disappointed with their service. What a sad and sorry company! After inspecting my scooter, they claimed there were no holes or punctures and that the engine heat had probably forced air out of the tire. That explanation seemed questionable, but I agreed to have them replace it with an airless tire as a permanent solution to flat tires.I then asked if they could replace the front tire as well, since it was also air-filled to mitigate any chances of the alleged same problem reoccurring. Thats when the problems started. They informed me that the front tire bolts were stripped/rounded and would need to be sawed off, which made no sense given that my scooter was practically brand new. They also couldnt complete the job the same day due to this issue.Despite my concerns, they proceeded with working on the back tire, and when the scooter was picked up, they charged significantly more than their terrible service was worth. On top of that, they damaged the front wheel bolt (completely shredded the head) and placed the blame on the manufacturer for their mistake. The explanation for needing to saw off the bolt was flimsy at best, and when I questioned it on a phone call , they responded ************** make matters worse, they replaced one of my red reflectors with a yellow one without telling me. The overall experience felt unprofessional, from their confusing explanations to the lack of transparency.If thats not bad enough, the manager responds rudely and immaturely to nearly every negative review, proving they dont take any responsibility for their actions.

• Review fromJason H

  Date: 09/03/2024

  1 star
  I purchased the same tires that my scooter was delivered with, 10.5" tubeless tires and before they were delivered, I stopped in and spoke with a very nice lady and he said that they would definitely be able to help and that following week, I dropped off the tires and then the scooter.After about 36 hours of not hearing from anyone, I texted the number that I had to original send a picture of the work order and my scooter to, asking for an update. In their updated, they suggested that I install inner tubes as that would reinforce the sidewalls of the tires. I didn't take the time to research that claim and just went with their suggestion, figuring they knew what was best. In the end, the work was done and I picked up the scooter just before they closed on August 22, ******* soon as I drove off, I noticed the ride felt quite a bit stiffer than previously and I attributed that to the new tires needing to be rode in a bit, so I didn't think much more of it. But soon enough I believed the front tube failed because of over-inflation and I returned to the store.They refused to return emails or text with updates and finally when I returned to the shop and I asked for an update, the tech called the owner and the degradation started out the gate. I was called a cry-baby by the owner on speaker phone. I demanded my scooter back so I could take it elsewhere and at first they refused. The owner was in the area and he stopped by to continue his ranting and plain rude behavior He continued to disparge me for my decision and continued to tell me how I was wrong, how the tubeless tires didn't work in the first place and that I was the problem for everything. In the end, I took my scooter and left, not before being told the get the "f" out and to never "f"ing come back. He ended with a petulant comment, "Enjoy your walk!"His reply to my ****** review indicates how immature he truly is!Trust me, I will never go back. If I could give ZERO stars, I would!