Complaints

This profile includes complaints for Metro Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metro Health

  1012 14th St NW Ste 700 Washington, DC 20005-3477

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  Metro Health

  1413 K St NW Fl 3 Washington, DC 20005-4577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling this place repeatedly trying to get them to refill my blood pressure / diabetes medications but they never return my call. They also regularly fail to reply to the *** pharmacy's request to refill my medications. I have left several voice mails trying to get a refill for my medication but they never respond. Their phone system is set up so that it's impossible to get a person on the phone. This has been going on for years. The only way I can get them to refill my medication is when I go in person for an appointment. Their website won't even let me set up an appointment. I have to wait until they call me for a routine check up.

  Business Response

  Date: 12/21/2023

  Goodmorning;

  As per your the last visit 7/2023 you were advised that you needed to be seen and have labs done 10/2023.  You did not make that appointment; however, I see that you are scheduled to be seen 12/27/23.  As per the medical notes reviewed, secondary to the inconsistencies in your presence for your appointments it is important to return to the office when advised as your medications call for certain lab and medical interventions.  Once stable your provider has virtual as well as face to face appointments.  

  The refill request sent 12/17 at 3:04 AM received a response 12/17 at 08:11:54 PM with what was refilled, request for you to make an appointment as well as explanation to the importance of you having timely follow up visits.  I see that you responded via the Portal as well.  

  If you are having difficulties with getting through on the phone, you can always send a message through the portal as well as you have been historically.  I will be taking your concerns of getting through to the other senior leadership to look at ways to address this concern.  

  Best Regards.

  Customer Answer

  Date: 12/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  1) I didn't get any calls. If I did, I would have returned them like I always do.

  2) This is an ongoing issue with Metro Health not responding to refill requests from ***. It's not the first time. It happens ALL the time. And it's been happening for years.

  3) How do you explain not returning my voice mail messages?

  4) When you look at the reviews on Yelp!, you will see that I am not the only patient who has raised this issue of non responsiveness from Metro Health. The issue is systemic.

  5) One of your own employees disclosed that Metro Health has staffing problems. Those staffing problems are evident just about every time I visit. You should fix the systemic and staffing issues you have instead of trying to blame the patient. If I were the type of patient who didn't follow up, why am I filing a complaint with the BBB? Does that sound like the action of a patient who doesn't follow up? Metro Health had plenty of opportunities to return my call prior to me going to the BBB. 

  Regards,
  
  ********************************