Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met a representative at the Christmas Market at the Baltimore  Inner Harbor on Saturday, 12/3. The representative had little information and was not able to explain the details of the company, but I agreed to provide my email and home address to get further information. I did not sign any paperwork physically or digitally. On Monday, 12/5, I received a DocuSign document that had my initials printed digitally, and my name signed digitally for a Community Solar Subscription Enrollment. My initials were digitally signed six times, and my signature was signed twice. This was a forgery of a document. Somehow they even accessed my *** account number, despite me NOT giving them the account information. I only signed up to receive additional information, I did not sign up to enroll in their program. And then to have a digital document FORGED infuriates me.

  

  Business Response

  Date: 12/19/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ************************* of ***************************, Parkville, Maryland ***********. ************** complaint concerns his enrollment into CleanChoices community solar program. CleanChoice reviewed ************** community solar subscription, and we provide the following information in response thereto.
  
  According to our records, ************ was solicited by a sales agent with a CleanChoice third-party vendor at a retail tabling event on December 3, 2022. After the conversation with the sales agent, ************ was emailed a community solar subscription agreement to ***************** which he digitally initialed and signed confirming his understanding of the terms and conditions and his enrollment into the community solar program. We note that the email address that ************ provided on December 3, 2022 for receipt of the community solar agreement is the same as the email address that he listed on the BBB complaint details. 
  
  On October 7, 2022, ************ emailed CleanChoice to dispute his enrollment into the community solar program and to cancel the agreement. As a result, CleanChoice cancelled ************** community solar subscription.
  
  Upon receipt of this complaint, a CleanChoice customer experience agent attempted to contact ************. However, the supervisor was unsuccessful. If ************ has any additional questions,  he may contact CleanChoices Customer Experience Team at **************.
  

  Customer Answer

  Date: 12/24/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The response dated December 19th, 2022 from CleanChoice Energy is accurate to an extent.  However, I still have several issues of concern:

  - At no point did the third-party vendor identify themselves as a third-party vendor.  At the retail tabling event on December 3, 2022, the sales agents represented themselves as direct representatives of CleanChoice Energy.

  - At the tabling event, I made it clear to the representative that I was not interested in subscribing to the community solar subscription, I only provided my email address so they could send me additional information on the program, as they did not have any hard copy documents available at the event.

  - A community solar subscription agreement was emailed to me from CleanChoice Energy via DocuSign on December 3, at 5:09pm..  However, I did NOT digitally initial or sign this DocuSign agreement.  On December 5, at 9:41am I received an email indicating the DocuSign document had been completed.  I did not digitally complete this document.  My only conclusion is that a representative of CleanChoice Energy (direct or indirect) completed this document without my consent.  This was a forgery, and the primary reason of my complaint.  My initials were forged in (6) different locations in this document, and my signature was forged in (2) different locations in this document.

  - I did provide my email address and home address to the CleanChoice Energy representative.  However, at no point did I provide my *** account information to them.  In the forged DocuSign agreement, my *** account number was disclosed, which indicates that a CleanChoice Energy representative also investigated my *** account information without my permission or consent.

  
  

  So long as the falsified agreement has been terminated, and my information has been removed from CleanChoice Energy's database, I am satisfied and I do not want any further interaction with CleanChoice Energy.  However, I would still like my complaint to be public record with the BBB, as CleanChoice Energy either endorses forgery, or allows their employees or representatives to forge documents without repercussion.

  
  

  Regards,
  
  *********************
  

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sends constant scam to my house. They promote fraudulent products and will not stop adversities to my house despite my numerous attempts to have them take me off their mailing list.

  

  Business Response

  Date: 12/16/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (“CleanChoice”) official response to the complaint filed by ************************* of ************************* Snow Hill, MD*******. ***************’s complaint concerns a do not contact request. 
  
  Upon receipt of this complaint, CleanChoice has added **********’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I’m filling this complaint in an effort to stop this company from knocking on my and my neighbors door with soliciting attempts that practically border on harassment. Today four representatives were walking the hallways of my building, when asked to leave by property staff they became combative and used profanity. Solicitation is not allowed in our building and it is clearly marked at every entrance. They're trespassing and rude when you ask them not to come back. They should never try to access ************** apartment homes again, and discontinue the solicitation of our vulnerable residents. I do have doorbell footage of them being rude to the office staff as well.

  

  Business Response

  Date: 12/13/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ******************************* of ****************************Philadelphia, PA********. ****************** complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice has added ***************'s information to its do not contact and do not solicit lists, which may take up to ninety (90)days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Clear Choice Energy Customer for several years and most recently my billing account has somehow become behind, even though I pay my bill every month. I believe one of the bills was not sent to me and when I tried to explain this after I received an email on September 8th that my bill had not been paid and that I owed 172.52 on an account no one helped figure it out. Just told me I had been dropped. I double checked on my bank account to make sure I had sent payments. These are the amounts and dates that I paid money my bills for Clean Choice: 150 August 25th 175 September 30th. Clean Choice Energy DID NOT cash my checks until the following dates: Aug. 29th for the 150 dollars October 4th 175 dollars. On the bill I received that says I was behind as of 9/8, the 150 dollars was not reflected as being paid. Only the previous month (July's payment) was on there (70 dollars). I got an email on Oct. 3rd saying my account was being cancelled. I responded and tried to figure out what was going on. Not one of the employees I spoke to was able to explain what was going on or why my payments were not being reflected, just that I owed money and was behind. I explained that I paid 150 dollars on August 25th and 175 dollars on September 30th. I was confused how I was still behind payments. Right in the email I received it states that if I pay my outstanding bill I will not have to pay a cancellation fee. Clear Choice energy did not cash the 175 dollar payment until the following day Oct. 4th., even though the check was dated and sent on the 30th from ** ****. I also paid: 45 Oct 14th 45 Oct 21st 90 Oct 28th 50 Nov 18th 50 Nov 25th A bill dated Nov. 2nd was received on Nov. 19th due on Dec. 2nd. I am being told I owe 500 dollars in cancellation fees. On their website it states no cancellation fees. ************************************************************ This company has not been forthright with billing. I still don't know what I actually owe them.

  

  Business Response

  Date: 12/19/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by **. *************************** of ********************** Saint Paul, MN ************. **. ******* complaint concerns energy supply charges and the cancellation of her community solar subscription. CleanChoice reviewed **. ******* community solar subscription, and we provide the following information in response thereto.
  
  According to our records, **************** was solicited by a door-to-door sales agent with a CleanChoice third-party vendor on July 20, 2018. After a conversation with the sales agent, **************** was sent an electronic community solar subscription agreement to the email address she provided ************************** for her review and acceptance. **************** electronically signed the subscription agreement confirming her understanding of the terms and conditions and her enrollment into the community solar program.
  
  Upon receipt of this complaint, CleanChoice reviewed the billing and the checks **************** sent in August, September, October, and November 2022, and we confirmed that they were all cashed within two weeks. CleanChoice also noticed that **************** pays in small increments multiple times per month which CleanChoice applies to oldest invoices first. For the check submitted in August, there was still an outstanding balance remaining for that month which was not paid until the end of September. 
  
  On December 13, 2022, CleanChoice customer experience supervisor called **************** and was unsuccessful. If **************** has any additional questions, she may contact CleanChoices Customer Experience Team at **************.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It all started when I took a chance on giving renewable energy a chance. One time while visiting my parents, my dad informs me that he did the same but found himself paying 3X for energy than what he use to. I didn't do anything about it right away but did notice that yes, ********** would charge one price and CleanChoice would charge another 2X the price for the SAME energy. THIS IS NOT THE COMPLAINT. After hitting harder times during the pandemic (then inflation), decided to cancel their services without prejudice. Ever since, they've been sending me correspondence through the mail to reapply for service. THIS IS THE COMPLAINT: Even after I requested them to stop sending me correspondence, they send me a new application every week. The good thing is, they send a postage paid envelope and I stuff it so full I have to tape it shut. Apparently, they still aren't getting it that I'm not interested and I won't be employing their service- EVER.

  

  Business Response

  Date: 12/02/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ************************* of ******************** Grove City, PA ********. *************** complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice has added ***********s' information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clean Choice Energy uses predatory and unethical practices to obtain customers and does not allow them to cancel when asked. Within three months of moving into a new house, a person came to our door saying he was with our energy company, **** ****** in Minnesota. He coerced me into signing a tablet, telling me that **** ****** needed support in their environmental and clean energy efforts. When I told him that I would prefer to look through this in writing, he stong-armed me, saying that this was just an effort to help the environment ("don't you want to help the environment?") and it was to support **** ******'s efforts. I did not AT ALL realize that he was selling a service from a different company. I started receiving emails with charges and immediately responded, saying I never signed up for their service. We had received mail from Clear Choice, but threw these away for the first few months because I had never heard of the company and thought it was spam. When I finally opened one of their letters, I saw that we owed hundreds of dollars!! I immediately called them and was told I would be contacted by a supervisor. I was never contacted. Each time I am emailed, I reply that we are not customers. They have charged us for over a year and I cannot get them to stop. I refuse to pay this, as it is a scam. They tricked me into signing a contract, saying they were from my energy company. They will not cancel our subscription, even though I have contacted them via phone and email. Now there is almost $700 in collections, which will affect our credit rating.

  

  Business Response

  Date: 12/02/2022

  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ********************************** of ***************************************************************. ********************* complaint concerns her enrollment into the CleanChoice community solar program and her cancellation request. CleanChoice reviewed the community solar subscription, and we provide the following information in response thereto.
  
  According to our records, ***************************, spouse of *********************, was solicited by a door-to-door sales agent with a CleanChoice third-party vendor on January 6,2021. After the conversation with the sales agent, **************** was emailed a community solar subscription agreement to ********************* which he digitally signed confirming his understanding of the terms and conditions and his enrollment into the community solar program. We note that the email address that **************** provided in January 2021 for receipt of the community solar agreement is the same as the email address that ******************** listed on the BBB complaint details.
  
  On February 9, 2022, ********************* contacted CleanChoice and requested to cancel the community solar subscription. CleanChoice processed ********************* cancellation request and issued the final community solar charges on March 25,2022.
  
  On November 18, 2022, ********************* called CleanChoice to dispute the community solar subscription and claimed that her community solar subscription remained active. CleanChoice reviewed the community solar subscription and confirmed that the account was cancelled on February 9, 2022.
  
  In addition, we note that all personnel engaging in CleanChoice marketing campaigns are required to wear CleanChoice branded shirts and display identification badges including CleanChoices name and logo. CleanChoice would like to work directly with ********************* to resolve this matter. ********************* may contact CleanChoices Customer Experience Team at **************.

  Customer Answer

  Date: 12/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ***************************** <*******************************************;
  Date: Tue, Dec 13, 2022 at 11:12 PM
  Subject: Complaint #********.
  To: Better Business Bureau <[email protected]>, *******@mybbb.org <*******@mybbb.org>
  
  Hello **************,
  
  I had not received the statement from ClearPoint Energy or your email on Dec 3, 2022. I just received this one closing my case. My husband did not sign anything. A person did come to our door saying he was working with our energy company, **** ******. He made it seem like I needed to sign this so that **** ****** could begin to use cleaner energy. I did NOT know that this was a separate company. AND I was the one who gave the person our information, not my husband - so they have that wrong as well. The person who came to our door and signed us up for this program was shifty and sneaky, as he said he was working for **** ******. Additionally, I had contacted ClearChoice several times via email throughout 2021 saying that we did not sign up for a different company to charge us. I can try to send my emails.
  
  I was tricked into signing this; I had emailed and called within a few months telling them that our participation was an error and we would not pay them; I have called them and get to talk to no one. They are charging us hundreds of dollars. We have already paid our normal energy bills to **** - the amount was not reduced ever. For WHAT REASON is this company charging us? They trick you into signing something you think is for your energy company and give you nothing!
  
  We will not pay this company. I do not know what will happen to us. We have always paid all of our bills on time and have never even had credit card debt! This is a scandal.
  
  Thank you,
  *****************************
  ************
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 01/03/2023

  December 30, 2022 

  Dear BBB Staff: 

  Please accept this letter as CleanChoice Energy’s (“CleanChoice”) follow-up response to the  complaint filed by **** ****** ******** of **** ******* ***., Minneapolis, MN *****. ****  *******s’ complaint concerns her enrollment into the CleanChoice community solar program and her cancellation request. CleanChoice reviewed her account, and we provide the following  information in response thereto. 
  

  Upon receipt of this complaint, a CleanChoice customer experience supervisor attempted to  contact **** ******** on December 9, 2022. However, the supervisor was unsuccessful. CleanChoice would like to work directly with **** ******** to resolve this matter. **** ******** may contact CleanChoice’s Customer Experience Team at 1-800-218-0113. 
  

  If additional information is needed, please contact [email protected].  
  

  Respectfully, 
  

  Paul S** ***** 
  Chief Operating Officer
  

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has not been upfront about any of its policies and procedures. I was never told the prices would fluctuate, that the initial i put on their "survey form" was actually a 10 year contract, i cancelled the contract by paying an early exit of $200 and was billed twice more-- they state they back bill. I cancelled on 10/4--- now they say regardless of WHEN i cancelled, i will be billed for the entire month. This company is not one that I would consider trustworthy.

  

  Business Response

  Date: 12/02/2022

  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ************************************* of ****************************, Silver Spring, MD. *********** complaint concerns her enrollment into CleanChoices community solar program and a cancellation request. CleanChoice reviewed **. *********** community solar subscription, and we provide the following information in response thereto.
  
  According to our records, ************************ was solicited by a door-to-door sales agent with a CleanChoice third-party vendor on June 9, 2020. After the conversation with the sales agent, ************************ was emailed a community solar subscription agreement to **************************** which she digitally signed confirming her understanding of the terms and conditions and her enrollment into the community solar program. We note that the email address that ************************ provided in June 2020 for receipt of the community solar agreement is the same as the email address that she listed on the BBB complaint details. 
  
  On October 4, 2022, ************************ called CleanChoice to cancel her community solar subscription. The CleanChoice customer experience agent advised ************************ that she may be assessed a $200 Early Termination Fee (ETF) if she cancelled her agreement prior to the end of the term unless she provided a ninety (90) days notice. ************************ expressed her understanding and requested to cancel her community solar subscription.  
  
  On November 18, 2022, ************************ called CleanChoice to dispute the recent community solar invoice. The CleanChoice customer experience agent attempted to explain to ************************ that the recent invoice was the final invoice for her community solar subscription. However, ************************ ended the call. CleanChoice would like to work directly with ************************ to resolve this matter. ************************ may contact CleanChoices Customer Experience Team at **************.
  
  

• Initial Complaint

  Date:11/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I had 2 people knock on my door from Clean Choice. They went through a speech regarding how important solar energy is. They stated they are collecting signatures of individuals who agree with solar energy versus coal other products. They said if I sign their petition I could receive 5 to 10 dollars off my monthly bill. I wasn't given anything but signed on an ****. I later received a ****** bill in the mail after several months. When I called to ask why they said I was using solar power and they are collecting the fee. I asked why would I pay more for my energy and increase my monthly expenses when I am already on a single income? They had no remorse for anything. I did not pay thwm a dime. It is now 11-15-22 and without any other word in writing or by phone I have been sent to collections 2 years later?! This is very poor and diseetful. Please help.

  

  Business Response

  Date: 12/02/2022

  Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ******* **** (identified as **** **** in the complaint) of * ******** *****, Sartell, MN *****. *** ****’s complaint concerns a community solar subscription and an outstanding balance of over $600.00. CleanChoice reviewed *** ****’s community solar subscription, and we provide the following information in response thereto.
  According to our records, *** **** was solicited by a door-to-door sales agent with a CleanChoice third-party vendor on December 20, 2019. After the conversation with the sales agent, *** **** was emailed a community solar subscription agreement to ******************, which he digitally signed confirming his understanding of the terms and conditions and his enrollment into the community solar program. We note that the email address that *** **** provided in December 2019 for receipt of the community solar agreement is the same as the email address that he listed on the BBB complaint details.
  As a result of *** ****’s enrollment into CleanChoice’s community solar program, CleanChoice issued the following invoices for the community solar credits that were applied to his **** electricity bills:
  • Invoice No. ************ with a balance of $92.06 dated October 26, 2020
  • Invoice No. ************ with a balance of $193.55 dated November 23, 2020
  • Invoice No. ************ with a balance of $49.41 dated December 29, 2020
  • Invoice No. ************ with a balance of $30.46 dated January 27, 2021
  • Invoice No. ************ with a balance of $39.37 dated February 25, 2021
  • Invoice No. ************ with a balance of $68.62 dated March 25, 2021
  On February 25, 2021, CleanChoice cancelled *** ****’s community solar subscription due to non-payment of his community solar monthly invoices. We note that *** ***’s account was cancelled with an outstanding balance of $723.47, which includes an Early Termination Fee (“ETF”) of $250.00 since the agreement was cancelled prior to the end of the term.
  On August 10, 2021, *** **** called CleanChoice to dispute the community solar subscription and the charges totaling $473.47. The CleanChoice customer experience agent explained the information mentioned above to *** **** and submitted a request for a supervisor callback. CleanChoice made several outbound call attempts to *** ****; however, we were unable to contact him.
  Please note that our records do not indicate that *** **** attempted to contact CleanChoice prior to filing this complaint. CleanChoice would like to work directly with *** **** to resolve this matter. *** **** may contact CleanChoice’s Customer Experience Team at 1-800-218-0113.
  If additional information is needed, please contact [email protected].

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No stopping them at my door, my mailbox, harassment stop mailing repeatedly forever very annoyed

  

  Business Response

  Date: 12/01/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ******************************* of *********************Windsor Mill, MD*********. **. ********* complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice has added *** ********* information to its do not contact and do not solicit lists, which may take up to ninety (90)days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

• Initial Complaint

  Date:11/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, Do not communicate with my address nor send letters/marketing to me again. Thanks

  

  Business Response

  Date: 12/01/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ********************** of ***************************, Chicago, IL*********. **************'s complaint concerns a do not contact request. 
  
  Upon receipt of this complaint, CleanChoice has added *************'s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.
  

  Customer Answer

  Date: 12/03/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: (90) days to remove my PII from your database is unacceptable. Please keep in mind that I have yet to request your communication in any form. I'm requesting immediate removal, no solicitation (in any form), with me nor my mailing address. Effective immediately. 
  
  
  Regards,
  
  **** ****