Complaints
Customer Complaints Summary
- 215 total complaints in the last 3 years.
- 42 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Clean choice Energy is a Scam. They continue to mail advertisements designed to look like a bill, and it shows "second attempt". I have never done business with them and never will. I would like to be removed from the mailing list immediately. Everything they send goes into recycle bin. I've stopped opening their letters. Please get them to stop. Thanks.
Business Response
Date: 03/06/2023
March 6, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ******* ***** of *** **** ****** **** Avon Lake, OH *****. *** ***** complaint concerns a do not contact request.
Upon receipt of this complaint, CleanChoice added *** *****’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.
If additional information is needed, please contact [email protected].
Respectfully,
Jennifer *. S******
General Counsel and EVP, Corporate AffairsCustomer Answer
Date: 03/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am constantly getting mail from them asking for authorization for a renewable energy option. I would like this communication to stop.Business Response
Date: 03/06/2023
March 6, 2023
Dear BBB Staff:Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** **** ******** of ** ********** ** Framingham, MA *****. *** ******** complaint concerns a do not contact request.
Upon receipt of this complaint, CleanChoice added *** ********’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.
If additional information is needed, please contact [email protected].Respectfully,
Jennifer *. S******
General Counsel and EVP, Corporate AffairsInitial Complaint
Date:01/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company constantly harasses me. They send me multiple solicitations disguised as bills per week and even sent people to my home a few days ago. I demand they stop sending me mail and stop coming to my home.Business Response
Date: 03/06/2023
March 6, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** * ********* *** ***** ** Philadelphia, PA *****. *** ********** complaint concerns a do not contact request.
Upon receipt of this complaint, CleanChoice added *** **********’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.
We can confirm we are not soliciting door-to-door in Pennsylvania.
If additional information is needed, please contact [email protected].
Respectfully,
Jennifer *. S******
General Counsel and EVP, Corporate AffairsCustomer Answer
Date: 03/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* **********Initial Complaint
Date:01/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has sent numerous advertisements in the mail. I do not wish to participate in their scam and would like to be placed on a no solicitation list.Business Response
Date: 02/28/2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by *************************** of **********************************, Bellefonte, PA 1********. **. ******* complaint concerns a do not contact request.
Upon receipt of this complaint, CleanChoice has added **. ******* information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolutionCustomer Answer
Date: 03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:01/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Clean energy did send numerous letters and did house calls representing through *** **. most of these letters were in regards to cleaner energy that would not affect the bill. The bill is now 3x the price for clean energy which is overpriced and was not initially wanted. This was a scam that *** ** allowed to partnership with for their paying customers.Business Response
Date: 03/06/2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ******************************* of ************************, Nazareth, Pennsylvania ***********. In her complaint, ****************** claims that her bill is three times the price and is not what she initially wanted.
According to our records, CleanChoice solicited ****************** via direct mail marketing in March 2021. The direct mail marketing solicitation included the offer and contract details, an FAQ page, and a detachable letter of authorization. In response to the solicitation, ****************** signed and returned the letter of authorization consenting to enroll for CleanChoice 100% renewable energy supply. ****************** agreed to enroll on an introductory rate of $0.067 cents per kWh for three (3) monthly billing cycles, then variable month-to-month thereafter. Please note CleanChoice does not charge early termination fees. On April 28, 2021, CleanChoice sent ****************** a Welcome Letter, including the Contract Summary and Terms & Conditions.
On January 27, 2023, CleanChoice received and accepted a drop request from the utility, with a service end date of January 27, 2023. ******************** account has been cancelled and returned to the default utility supply service.
Upon receipt of this complaint, CleanChoice reviewed ******************** billing history and confirmed that her account was accurately billed at the agreed-upon introductory rate which transitioned to a variable rate. A CleanChoice customer experience supervisor attempted to call ****************** but he was unsuccessful.
CleanChoice has added ******************** information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. CleanChoice would like to work directly with ****************** to resolve her concerns and answer any questions. ****************** may contact CleanChoices Customer Experience Team at **************.Initial Complaint
Date:01/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving mail from this organization for years. I do not have gas service and I live in a community where electricity is municipal and we cannot choose our provider. Even if I had a choice of energy providers, knowing what I know about this organization, I would not use their services. ANYWAYS - I have contacted them multiple times at this point to request that I be removed from their mailing list and have never received any response, but continue to receive mail. From looking at other customer complaints, this appears to be the only way to get a response from CleanChoice. I want CleanChoice energy to remove me from their mailing list immediately. Assuming that CleanChoice responds, I would like for this complaint not to be marked as "resolved" until 90 days have passed after my final letter from CleanChoice, to ensure that they actually remove me from their mailing list. (From reading other complaints, it takes up to 90 days for removal from the mailing list to process). My last letter received by CleanChoice was on 1/27/2023, and my most recent request for them to stop mailing me was sent 1/12/2023 after receiving a letter the same day.Business Response
Date: 03/07/2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by **. ***************************** of *************************, Yellow Springs, OH **********. **. ****** complaint concerns a do not contact request.
Upon receipt of this complaint, CleanChoice has added **. ****** information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.Customer Answer
Date: 03/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.After submitting the complaint, I received an unsolicited marketing email from CleanChoice (it appears as though they now add you to their email list if you submit via their web form). I replied to it, and actually received a response. That person informed me that on March 3, 2023, I was set to "Do Not Mail" in their system.I would like to wait 90 days from March 3 to ensure that I don't receive any further mailings, but otherwise I am satisfied and appreciate actually getting a response after trying multiple times unsuccessfully. Not sure why they were mailing in my area to begin with considering our electricity is municipal with no option to choose suppliers, but...that's neither here nor there, I suppose.
Regards,
*****************************Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company will not stop sending out paper notices to my address. The notices appear as bills, which is extremely dishonest and unethical in my opinion, and come addressed to both myself and my girlfriend (whose name the utility is also under). There is no easily accessible form or phone number to call in order to remove oneself from their mailing list. This is terrible for a company that claims to be environmentally conscious. I would like these notices to stop coming in the mail.Business Response
Date: 02/23/2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ****** ******* of **** ****** **, Philadelphia, PA *****. *** *******’s complaint concerns a do not contact request.
Upon receipt of this complaint, CleanChoice has added *** *******’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switched to clean choice energy in Oct when they sent someone at my door when reading the electric meter. But my bill skyrocketed since then. I only found out recently that they didn't successfully transfer after I sign the contract. I am looking for them to reimburse the past 4 months' difference/overcharge, beside they typical welcome credit. My rate has changed from 0.15/kWh to 0.445/kWh. It is a total of ~$700 overcharge for the last 4 months (Oct~Jan). Willing to pay a reasonable rate versus the 0.445. 0.445 is unheard ofBusiness Response
Date: 02/24/2023
Dear BCS Staff:
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by ********************* of **************************, Brighton, MA ********. In his complaint, ************ is disputing high energy supply bills. CleanChoice reviewed its records, and we provide the following information in response thereto.Initial Complaint
Date:01/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up in July 2021. . Informed that Your bill won't increase, everything will stay the same with your account, but you will be helping the environment by choosing more clean and renewable energy.Bill for December was almost $200 more than national grid standard rate. Weve spent $800-$1000 more with CleanEnergy over last 12 months. Their promotions and constant badgering are not transparent. Others need to knowBusiness Response
Date: 02/24/2023
Dear BCS Staff:
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by ***************************, spouse of customer of record ******************************** of ******************* Apt *, Cohoes, NY ***********. In his complaint, **************** is disputing high energy bills and deceptive marketing. CleanChoice reviewed ***************** account, and we provide the following information in response thereto.
According to our records, CleanChoice solicited *************** via direct mail marketing in May 2021. The direct mail solicitation included the offer and contract details, an FAQs page, and a detachable sign and switch form. In response to the solicitation, *************** the detachable sign and switch form dated June 10,2021, consenting to enroll for 100% renewable energy supply. *************** agreed to enroll on an introductory rate of $0.073 cents per kWh for one (1) monthly billing cycle, then variable month-to-month thereafter. We note that CleanChoice does not charge early termination fees. CleanChoice mailed *************** a Welcome Letter on July 14, 2021, including the Contract Summary and Terms &Conditions. ***************** enrollment was forwarded to the utility on July 14,2021, with the effective date of August 12, 2021.Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company charged my 81 year old mother who passed away 1/2/23. These are her invoices charged the last 12 months 1/11/23. $734.78 12/12/22. $684.02 11/8/23. $. 495.37 10/10/22. $504.37 9/9/22. $366.93 8/9/22. $403.38 7/11/22. $300.65 6/13/22. $320.68 5/10/22. $338.50 4/12/22. $429.42 3/9/22. $672.09 2/8/22. $684.88 Note tell me how someone retired on social security can be taken advantage of like this? I want them to refund the difference of $3814.72 which is the difference that a normal supplier would charge This is a crime and needs to stopBusiness Response
Date: 02/17/2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the above-mentioned complaint filed by *** ***** ******, daughter of customer of record *** **** ******* of **** **** **, Newfane, NY *****. *** ****** complaint concerns recent high bills and is requesting a refund from CleanChoice. CleanChoice reviewed *** *******’s enrollment, and we provide the following information in response thereto.
According to our records, CleanChoice solicited *** **** ******* via direct mail marketing in September 2019. The direct mail solicitation included the offer and contract details, an FAQs page, and a detachable sign and switch form. In response to the solicitation, *** ******* returned the detachable sign and switch form dated September 11, 2019, consenting to enroll for 100% renewable energy supply. *** ******* agreed to enroll on an introductory rate of $0.046 cents per kWh for one (1) monthly billing cycle, then variable month-to-month thereafter. We note that CleanChoice does not charge early termination fees.
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