Complaints

This profile includes complaints for Vida Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vida Fitness has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vida Fitness

  1612 U St NW Ste 400 Washington, DC 20009-6221

• 

  Vida Fitness

  Metropole 1517 15th St NW Washington, DC 20005-1921

• 

  Vida Fitness

  Verizon Center 601 F St NW Ste 100 Washington, DC 20004-1605

• 

  Vida Fitness

  1212 4th St SE Washington, DC 20003-3482

• 

  Vida Fitness

  4040 Wilson Blvd Arlington, VA 22203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a membership with this gyms DC ********* location and they closed it but continued to bill me. They refuse to refund my money, and no one will talk to me on the phone about it.

  Business Response

  Date: 06/26/2024

  We did  close our Gallery Place location on June 24th but all members receive access to other locations, including our City Vista location 4 blocks away.   We gave all members 30 days' notice of the gyms closure, emails were sent on May 20th and 29th, and we don't require 30 days' notice to cancel.  Members can cancel at any time and their cancellation is processed at the end of the billing cycle.  This member received and opened both of our emails to members explaining the gyms closure and options moving forward.  She requested to cancel on June 18th and her request was immediately processed and she has use of our other locations until July 10th(end of her current billing cycle).   We have not received a request to discuss in person but have responded to her emails, all within 24 hours.  

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vida offered credits to be used at the spa (or elsewhere at the gym) when my wife and I joined in 2022 and rejoined in 2023. We didn't receive the full amount of the credits, and when we tried to use them, were told they were not available in our accounts. We were promised $100 each in 2022, and $150 each in 2023. After we left the gym in 2022, I was told we would be provided the 2022 credits, which is partly why we re-joined in 2023. I was able to use my 2023 credits, but not 2022 ($100), and my wife was only able to use $25 out of $250, so we're owed $325 in credits. I'm attaching related correspondence in which Vida acknowledged we were owed the credits. Thanks.

  Business Response

  Date: 01/04/2024

  Thank you for bringing these concerns to our attention. Upon reviewing, we confirmed that the General Manager had already allocated a spa credit of $130.00 to the account. This decision was made following an insistence that an older credit be promised. We have verified that this $130.00 credit has been utilized, as indicated in our records (reference: ***).
  In light of this claim of being owed an additional amount, we have carefully calculated the figures. After deducting the $130.00 credit from the $325.00 mentioned, it appears that an outstanding credit of $195.00 remains. To resolve this issue, we have initiated the process of issuing a physical gift card, valued at $195.00. This gift card will be available for pick-up Tuesday of next week. We have attempted to reach this member via phone and have left a voicemail. We kindly request they return our call to confirm pick-up or to discuss any further concerns. We look forward to resolving this matter.

  Customer Answer

  Date: 01/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The $325 that I requested already accounted for the spa credit that I received.  My wife and I were promised $100 credit each ($200 total) and then $150 each ($300 total), for a combined total of $500.  (This was described to us as being to partially offset the initiation fees, which were more than this).  I was able to use the $150 from joining the second time (which includes the spa credit), so am only owed the first $100.  My wife was only able to use $25, so is owed $225, for a combined total owed of $325.

  I spoke to a Vida representative on the phone and explained this, and they said they would look into it.
  
  Regards,
  
  *******************

  Business Response

  Date: 01/20/2024

  On January 8th, 2024, we received an initial call in which he expressed his concerns about the amount he believed he was owed by our company. During this conversation, ******* ******, VP of Sales, explained that we had previously provided him with spa services in November, which had been utilized. Consequently, the credit he was entitled to amounted to $195.00. This calculation was based on deducting the $130 he had paid for the spa session from the $325 he initially believed was owed to him. Additionally, we informed him that a VIDA gift card was available for him to use at our U Street location.
  On January 16th ******* engaged in a discussion regarding the pickup of a $195 gift card. During this conversation, he continued to express his belief that he was owed the full $325. To gain further insight into this matter, we consulted with the General Manager and it was reaffirmed that the $195 credit was the correct amount to be refunded.
  On January 17th, we sent a follow-up message to provide additional clarification to the client regarding our final decision regarding the refund. Unfortunately, as of the time of filing this response, we have not received any further communication.
  Our company takes customer satisfaction seriously, and we have made every effort to address his concerns in a fair and transparent manner. We firmly believe that the $195 gift card represents the appropriate resolution in this case, taking into account the spa services provided and the associated costs and remain committed to resolving this matter amicably and in accordance with our company policies.

  Customer Answer

  Date: 01/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Vida gave me a $195 gift card in response to my BBB complaint, but as reflected in prior correspondence and communications, I was entitled to a $325 credit.
  
  Regards,
  *******************
  

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to the company several times trying to resolve an overdue payment. The company does not send the email required to reset my password nor do they answer their customer service line or call back when you set an appointment. They continue to charge me.

  Business Response

  Date: 08/15/2023

  A full refund has been issued and *******'s membership has been cancelled.

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/05/2022 I sent an email to [email protected] as advised by the front desk phone clerk to terminate/end my vida gym membership. I never heard a response from the business, until 11/2/22 when they were collecting a past due balance of two months of membership dues. I immediately responded to the accounting manager *************************. Letting him know I had already submitted in writing my request for membership cancellation, and that I didn't understand why the charges were accumulating, and given the circumstances then to please cancel the membership immediately. He responded by ignoring my explanation and email; and instead requesting payment. The same issue repeated a month later. At this point I reached out to the general manager of vida fitness. I also received no acknowledgement of receipt of my email from the general manager ************************* or ************************* the accounting manager. In their most recent communication they continue to charge dues each month and sent a threatening email that they would report the balance to my credit report with an accumulation of 5 months dues! Even though I’ve told them to cancel the membership 4 times at this point. The business is practicing unfairly and disregarding a written communication , which is a valid method for membership cancellation at any business. Their predatory behavior has left me no recourse but to seek help from BBB.

  Business Response

  Date: 01/19/2023

  Today we processed ****************************'s membership cancellation and we will be waiving the past due balance. It will take a day or two to process.

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/8/2022, I entered Vida Fitness location Navy Yard. There was a staff member by the name of Brenan standing at the front desk. He asked for my sign in information and I gave him my name. Brenan proceeded to sign me in. He said your all set and I started to walk away. Then he stopped and said loudly, hold on wait one minute your account is 90 days past due. I turned and around and said I am aware, I've already spoken with the manager Antione and he said that I put a note in the system. Brenan stated, "well Antione did not inform me of anything, and we need to take care of this now, because technically I don't have to let you in. I said okay and proceeded to walk to my workout class. Now this is the problem. This is not the first time that I have experienced this young man. I filed a complaint before about him and his loud talking to members about their accounts. I feel as though a staff member should not be able to handle account information with members, especially at the front desk in front of other members and staff. It is very embarrassing and degrading. So, I reached out to the manager Antione, at that time he was not available. So I contact Ben R, the manager over personal training, he then informed me that he would reach out to Ben C*** the GM. Well as I leaving the gym Ben C*** was already standing downstairs at the desk with staff member Brenan, and I another young lady. Brenan started to say have a good day. I stopped and ask did anyone speak to Ben R, not knowing that the entire time Ben C*** was standing there, as the GM. Mr. C*** then says yes, Ben reach out to me. There was a miss understanding we did not know you had spoken with Antione. So me being upset I said to Brenan that he was very unprofessional and he lacked customer service skills. So Mr. Ben C*** started getting defensive stating that if I spoke to Brenan that way he would take his side. Mr. C*** also stated that he would end my membership and that he was quote on quote done with me.

  Business Response

  Date: 10/12/2022

  Our team at The Yards was on the receiving end of very rude behavior from this particular member, and we have terminated their membership.