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Business Profile

Gun Dealers

G & D FFL LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pistol from this company for $621.35. on Dec 8 2022. The transaction was not been completed by the company and my bank confirms the funds are awaiting this company to complete the transaction. I cannot receive a refund or return of the funds by my bank as the company must complete the transaction. I have called the company and spoken with the owner with no resolution.

    Business Response

    Date: 01/20/2023

    ---------- Forwarded message ---------
    From: ******** . <************************************>
    Date: Thu, Jan 19, 2023 at 3:23 PM
    Subject: Complaint ID ******** (*************************)
    To: [email protected] <[email protected]>
    Cc: <*****************>

    Dispute Resolution Team,

      On January 11th 2023 at 11:45am ****************** received the firearm he purchased off of our website. He originally purchased the firearm off of our website December 8th 2022. 

      There was a technical error with our card processing network. When **. ******* brought it to our attention we immediately began looking into it. We were in constant contact with **. ******* via text messaging and voice calls. I was able to place the order with one of our distributers, and once it arrived, I call **. ******* to schedule an appointment for him to come in and complete his firearm arm registration paperwork.

    **. ******* received his firearm after he was approved by the ************** ******** Police Department.

    *****************************
    **** ************************************************** Washington, DC *****
    Phone: **************
    Email: ************************************
    Website: www.********.com

    Customer Answer

    Date: 01/20/2023

    --------- Forwarded message ---------
    From: ************************* <*****************>
    Date: Thu, Jan 19, 2023 at 5:31 PM
    Subject: Re: Complaint ID ******** (*************************)
    To: ******** . <************************************>
    Cc: <[email protected]>

    ***************** is correct all terms of our transaction have been met and I am satisfied with the purchase and his efforts to resolve this issue promptly.

     My concern was in no way directly related to ****************** or his business, but rather the potential for fraud in the transaction which prompted my early BBB complaint.  

    ****************** is a well known business owner in the DC area and this matter should not reflect on him or his business. 

    Respectfully

    *************************
    ******** ******** ********
    ******************************
    ************* 
    ************

G & D FFL LLC is NOT a BBB Accredited Business.

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