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Business Profile

Gymnasium

Gold's Gym International Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and emailed several time the Gold's Gym - Rosslyn in June 2023, requesting to pause my membership for two months since I was out of the town in that period. I have the call record. So, I did not pay the two months membership fee. I went to this Gym to resolve the issue face to face on August 20th. I went back August 30th since there was nobody to address the issue. I met the manager, and I was told that I will be referred to a collection agency. The manger stated that I called to a spam number, but I showed him the call number which is literally the gyms payment phone number, and the call record. The manager threatened that he will waive the late fee and won't send it to the collection agency if I keep my membership! I do not want any more to keep my membership and now I am forced to go there. I just paid one month fee ($50) to avoid the collection agency. I am requesting my membership to be cancelled immediately and the so called past due to be waived, as well as refunding one month forced membership ($50).Thanks.

  • Initial Complaint

    Date:08/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I were both members of Gold's Gym Van Ness in Washington, D.C. My wife and I were located in Washington, D.C. due to her military service. In May 2023, my wife provided Gold's Gym Van Ness with a copy of military permanent change of station (PCS) orders, ordering her to depart Washington D.C. and report to a duty position in France, effective 6 June 2023. She requested both her and my Gold's Gym contract be terminated effective immediately due to this move. Gold's Gym Van Ness agreed to process the cancellation but continued to charge both her and I for a period through the middle of July. This is in violation of the Servicemember's Civil Relief Act, which was amended in 2023 (attached) to include Gym Memberships. After following up with Gold's Gym Van Ness, we were informed that "corporate policy" trumped the SCRA (a federal law) and an associate would forward our claim to a manager. We have attempted to follow up with the manager, but the individual is either never around and e-mails sent to the address published on their webpage are returned as undeliverable. We have since received notice from the agency Gold's Gym contracts for bill collection (*** *******) of outstanding debts, which are in violation of the SCRA and which our credit card has been declining. *** ******* states they are bound by Gold's Gym and cannot modify or remove charges without their consent. We are requesting that both my wife and my charges by Gold's Gym Van Ness be relieved in accordance with the SCRA after she provided the gym with written notice and a copy of her orders.

    Business Response

    Date: 08/21/2023

    This complaint was not for any of the Gold's Gym ***** Locations - we do not have any locations outside of Southern **********.  Please forward to the correct location.

    Business Response

    Date: 08/30/2023

    Can you help transfer this complaint to the appropriate franchise in DC please?

Gold's Gym International Inc. is NOT a BBB Accredited Business.

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