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Business Profile

Home Renovation

Basil Construction
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Derek F***** renovated my condo in Washington DC, new kitchen cabinets, floor & appliances (stove with overhead vent, refrigerator, dishwasher), light fixture, sink, faucet & countertop new bathroom tub, floor, vanity with sink & faucets, tile around bath tub, new commode & light fixtures, new flooring in rest of the apt. No one lived in the apt for 2 years due to the pandemic. Just rented the apt this past September. When I was wiping down the bathtub I discover that the brand new tub had been chipped & was covered up. My tenant was working in NYC this summer & came back to the apt for the weekend and found the cabinets in the kitchen were on the floor! I tried to go through Derek’s liability insurance but they did not cover his workmanship. I’ve been trying to get in touch with Derek but he does not return my calls. He called me once when he knew I was at work. I keep texting him but he does not text me back. His voicemail is always full. I even had his friend who had referred him to me try to reach him but he is avoiding his calls too. I need to have this matter taken care of asap since my tenant is returning on the 20th of August.

    Business Response

    Date: 09/19/2022

    I did the work for **************** 2 years ago. **************** forced me to do some things outside of my contract before she would pay me the final payment of our original agreement. Her lawyer got involved, and we came to an agreement. That was how the job ended. I got a call and a letter from my insurance company that **************** tried to make a claim for work completed 2 years ago. She called my insurance before she called me. Two years is why they didn't accept/pay a claim. That is also why I don't accept liability. I have never had cabinets just fall off the wall, and I have installed hundreds. After 2 years, if the cabinets are defective, that is a manufacturer issue. Also, **************** did not provide photos of her claim, and after 2 years, I do not think I am liable for anything going on in her condo. I do not know when or if the cabinets fell. I Have also experienced **************** not being a completely honest person. It's not that I don't do good business with my customers, as I aim for customer satisfaction, I just don't want to do anymore business with **************** due to past experience. I hope this response is informative, and meets your requirement... Thank you

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