Complaints

This profile includes complaints for AgFed Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AgFed Credit Union has 5 locations, listed below.

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  AgFed Credit Union

  1400 Independence Ave SW Rm SM-2 Usda South Building Washington, DC 20250-0002

  
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  AgFed Credit Union

  1400 Independence Ave SW Rm 1210 Washington, DC 20250-0002

  
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  AgFed Credit Union

  PO Box 2225 Merrifield, VA 22116-2225

  
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  AgFed Credit Union

  4700 River Rd Rm 1c09 Riverdale, MD 20737-1228

  
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  AgFed Credit Union

  5601 Sunnyside Ave Rm 1-1180 Beltsville, MD 20705-5000

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/03/2023 I contact AGFED Credit Union to pay my auto payment over the phone (my preferred method which I use every single month). When I called in, I completed the two step verification which included a pass code sent to my iphone that I verified with operator. When the operator went to take payment I asked what my exact payment was and then was bombarded with another set of verification questions. Most of the questions revolved around the AGFED bank account all members are required to have upon loan approval. The questions were mostly irrelevant to me but there were a few which forced me to open my estatements and try to find the answers - half of which were not even on my statement - like the due date for example (I almost always pay early so didnt know when the due date was). I could not find it on any of the statements or anywhere in account. After talking to two different AGFED employees, they locked my account telling me I failed to prove who I was. I was told someone would call me in the next day or so because apparently after being on the phone for ages their supervisors all went home. So now I am blocked from making my own loan payment - even though I had verified who I am which may cause me to be late/harm my credit. I seriously doubt anyone is calling in to pay my bill. I have NEVER had this issue before, nor have I ever had to go through multiple verification processes after initial two-step verification. It feels like now that my loan is nearly paid off, this company is trying to make making payments more difficult.