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Business Profile

Locksmith

ASAP Locksmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my locks changed out on October 16 because we purchased a new home. The technician didn't measure out the door handle he was installing with the lock so he couldn't install the door handle. We decided to proceed with another door knob with a lock but his miscalculation has left a small hole in my door. I contacted him directly and the company asking to speak to a manager but to no avail. I would like the hole repaired or a partial refund so we can repair it ourselves.

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called a locksmith company (ASAP Locksmith) for a residential lockout. I was out of town, and the dog sitter needed to get in to get my dog. Their website quoted a starting price of $40 for a house lockout. This company ended up charging me $645, they broke the lock and then changed the lock all without my consent or telling me the overall price. When I looked at the invoice, the phone number on the invoice ************** is different than the number I called and the title on the invoice is a different company. There is no signature on who performed the service or what my address is. I feel like I got scammed and I am not sure what this company is at all or if they're actual locksmiths or they just drill open locks and replace them. Either way, I'd like a refund for as much as possible. I've attached the invoice.

ASAP Locksmith is NOT a BBB Accredited Business.

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