Complaints
This profile includes complaints for The Washington Post's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 64 total complaints in the last 3 years.
- 25 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/14/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I like the Washington Post but the subscription service is a little shady, they charge my credit card $127 for a subscription renewal that started out at $10, no warning, no bill, no prorating even if you cancel the same day the new subscription goes into effect. Read the fine print from a year old, it says they will charge $100, okay lesson learned, but where did the extra $27 come from, aren’t they supposed at least send something concerning the price hike???Business Response
Date: 02/07/2023
From: P**************, Sehon <*********************@washpost.com>
Date: Tue, Feb 7, 2023 at 2:46 PM
Subject: Re: BBB Complaint - #********; ******** ******
To: **************@*****.com <**************@*****.com>
Cc: F******, Monique <***************@washpost.com>, *******@mybbb.org <*******@mybbb.org>Dear ********,
This is Sehon from the Customer Care team here at the Washington Post. Sorry to hear that you are having trouble with unexpected renewal charges.
Your subscription was first purchased on 1/4/2022 at the promotional rate of $9.99 plus applicable taxes at $10.59 for the first year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed at the regular rate of $120 plus applicable tax at $127.20 on 1/4/2023.
On 10/13/2022, you were sent an email notifying you of the increase. The subject of the email was Notice regarding your subscription. On 12/5/2022, you were sent another email letting you know of the renewal. The subject of the email was Your subscription will renew soon.
On 1/5/2023, your subscription was terminated. On 1/19/2023, ****** issued you a chargeback refund of $27.20. On 2/7/2023, we issued you a refund for the remainder of your renewal charge of $100. Please allow 3-5 business days for the refund to process. Let us know if you do not receive your refund.
Rest assured, your subscription has been terminated, and you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: *********************************************************************************/
Thank you.Best regards,
Sehon P**************
The Washington Post
Senior Customer Care Specialist
Office ************
*********************@washpost.comInitial Complaint
Date:01/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Washington Post increased the monthly cost of the digital subscription from. $0.99 to $17.00 a month without any prior notice whatsoever. Since the subscription was paid through autopay, I did not notice until the second month charge. In addition, when I contacted their customer service, they did not address the complaint, but offered me a different deal instead. Also, while trying to cancel from my account, the account does not show any way to do that. Based on the other complaints showing here this seems to be a common practice with this company and I would like to see action taken to prevent this from happening in the future. I have disputed the two increased charges with my credit card company.Business Response
Date: 01/24/2023
From: ***************************************** <********************************************************************>
Date: Tue, Jan 24, 2023 at 3:28 PM
Subject: Re: BBB Complaint - #********; ***************
To: ******************** <********************>
Cc: ************************************ <************************************>, ****************************** <******************************************>
Dear **,
This is ***** from the Customer Care team here at the Washington Post. Sorry to hear that you are having trouble with unexpected renewal charges.
Your subscription was first purchased on 11/29/2021 at the promotional rate of $0.99 every 4 weeks for the first year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed at the regular rate of $17 every 4 weeks on 11/28/2022.
On 10/11/2022, you were sent an email notifying you of the increase. The subject of the email was Notice regarding your subscription. On 11/21/2022, you were sent another email letting you know of the renewal. The subject of the email was Your subscription will renew soon.
On 1/2/2023, you contacted our Customer Care team via email to assist with your concerns. On 1/6/2023, your subscription was terminated. On 1/24/2023, we issued you a refund for the two charges of $17 on 11/28/2022 and 12/26/2022. Please allow 3-5 business days for the refund to process. Let us know if you do not receive your refund.
Rest assured, your subscription has been terminated, and you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: ******************************************************************************************
Thank you.
Best regards,
****************************************
The Washington Post
Senior ************* Specialist
Office ************
********************************************************************Initial Complaint
Date:12/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 21 2022 The Washington Post billed me $120 for a subscription that I never made It appears that this transaction was simply just fraudulently processed. I never subscribed to them. I would like a phone call, explanation and apology from someone at the Washington Post. I will be pursuing further legal action and escalating to consumer protection and attorneys general regarding this issue.Business Response
Date: 01/17/2023
From: ***************************************** <*******************************@washpost.com>
Date: Tue, Jan 17, 2023 at 11:21 AM
Subject: RE: BBB Complaint - #********; *****************************
To: ********************** <**********************>
Cc: ************************************ <************************************>, ****************************** <******************************************>
Dear *****,
This is Sehon from the Customer Care team here at the Washington Post. Sorry to hear that you are having trouble with unexpected charges.
Your subscription was first purchased on 12/21/2021 at the promotional rate of $9.99 for the first year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed at the regular rate of $120 for the year on 12/21/2022.
On 12/21/2022, you contacted our Customer Care team via phone in regards to this $120 charge. Your subscription was terminated and you were also issued your full refund on 12/21/2022. You should have now received your full refund of $120 back to your account. Please let us know if you have not received your refund.
Rest assured, your subscription has been terminated, and you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: *********************************************************************************/
Thank you.Best regards,
Sehon P**************
Senior Customer Care Specialist
Customer Care & Logistics
The Washington Post
Office ###-###-####
*********************@washpost.comInitial Complaint
Date:11/11/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just noticed a $100 charge to my bank account on October 4, 2022. I may have tried to read WAPO & constantly getting you have ? times to read the WAPO but I never screen to an unknown $100 charge on my account. I recently had my ATM account info stolen so I was issued a new card and never gave WAPO my new bank account info, thinking reputable companies would not illicit take money from my account. I don't read my emails anymore. I am an elderly handicapped woman who lives on Soc Sec with barely $200 to live on per month. I wish my $100 to be refunded. I don't read your paper. After this I don't think I'd even think of trying it & will tell other elderly poor people to avoid this scam. I don't know how you got my new ATM info but I didn't give it to you.Business Response
Date: 11/18/2022
From: L*******, Samuel <***************@washpost.com>
Date: Fri, Nov 18, 2022 at 11:22 AM
Subject: RE; BBB - Complaint ID ********; ***********************************
To: ****************** <******************>
Cc: *******@mybbb.org <*******@mybbb.org>, F******, Monique <***************@washpost.com>
Dear *****,
This is Samuel from the Customer Care team here at the Washington Post. Sorry to hear that you were having trouble cancelling your subscription.
Your subscription was first purchased on 09/17/2021 at the promotional rate of $40 for the first year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription tried to automatically renew at the regular rate of $100 for the year on 09/17/2022.
The charge was not able to go through until your bank automatically provided updated billing information on 10/07/2022, at which point you were charged $100 for the year. Per your request, I have gone ahead and cancelled your subscription effective immediately and issued a full refund of $100.
Rest assured that your subscription has been terminated, and that you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: **********************************************************************************
Thank you,
-Samuel L*******
***************@washpost.com
Senior Customer Care Specialist
Customer Care & Logistics
The Washington PostCustomer Answer
Date: 11/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************Initial Complaint
Date:11/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I canceled the subscription a few months back but I appeared to be charged for another year of service. Please refund the charges.Business Response
Date: 11/16/2022
From: L*******, Samuel <***************@washpost.com>
Date: Wed, Nov 16, 2022 at 2:50 PM
Subject: RE: BBB - Complaint ID ********; ** ******
To: *********@*****.com <*********@*****.com>
Cc: *******@mybbb.org <*******@mybbb.org>, F******, Monique <***************@washpost.com>
Dear **
This is Samuel from the Customer Care team here at the Washington Post. Sorry to hear that you were having trouble cancelling your subscription.
Your subscription was originally purchased on 11/10/2020. Per our Terms of Sale for Digital Products, all of our subscriptions automatically renew unless cancelled. Thus, your subscription once again renewed automatically on 11/10/2022.
Our records show that there were no cancellations placed on your subscription this year until 11/11/2022, one day after the renewal. At that point, the cancellation you made was to cancel your subscription from renewing any further, so you would still have access for the period that just paid for: November 10th of 2022 to November 10th of 2023.
Per your request, I have now instead cancelled your subscription effective immediately, and issued a full refund of $108.70 to your ******. Please allow 3-5 business days for this refund to process.
Rest assured that your subscription has been terminated, and that you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: **********************************************************************************
Thank you,
-Samuel L*******
***************@washpost.com
Senior Customer Care Specialist
Customer Care & Logistics
The Washington PostInitial Complaint
Date:11/08/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business renewed my subscription despite it being canceled. Then when I went to cancel yet again it offered to refund me half to not cancel but then gave no refund for canceling?This seems misleading and unfair. I had no idea that they would ignore my initial cancellation request and then offer a half refund only to bait and switch for no refund because I asked them to honor my initial cancellation request. Very unfair. My account number is ********Business Response
Date: 11/14/2022
From: L*******, Samuel <***************@washpost.com>
Date: Mon, Nov 14, 2022 at 10:28 AM
Subject: RE: BBB - Complaint ID ********; *********************************
To: ************************ <************************>
Cc: *******@mybbb.org <*******@mybbb.org>, F******, Monique <***************@washpost.com>
Dear *******,
This is Samuel from the Customer Care team here at the Washington Post. Sorry to hear that you were having trouble cancelling your subscription.
Your subscription was first purchased on 11/05/2021 at the promotional rate of $40 for the first year. Per our Terms of Sale for Digital Products, all of our subscriptions automatically renew unless cancelled. Thus, a year later, your subscription automatically renewed at the regular rate of $100 for the year on 11/05/2022.
Our records show that there were no cancellations placed until 11/08/2022, three days after the renewal. At that point, the cancellation you made was to cancel your subscription from renewing any further, so you would still have access for the period that just paid for: November 5th of 2022 to November 5th of 2023.
However, it looks like later that day on 11/08/2022 you emailed in to our Customer Service Department requesting an immediate cancellation and refund instead of a future cancellation. A representative responded to you that same day explaining that they had cancelled your subscription effective immediately and issued a full refund of the $100 charge from 11/05/2022.
The $100 refund was issued to your ****** account on 11/08/2022.
Rest assured that your subscription has been terminated, and that you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: **********************************************************************************
Thank you,
-Samuel L*******
***************@washpost.com
Senior Customer Care Specialist
Customer Care & Logistics
The Washington PostInitial Complaint
Date:10/09/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have subscribed to the Washington Post home delivery seven days a week for years. Starting in March of this year I stopped receiving the Sunday paper on Sundays. It has been almost seven months now with no Sunday paper. I have called Washington Post customer service many times and been told that my problem was being escalated. I was also told to call the distributor and the ********* **** ****. I left messages with the distributor but never heard back. I have called the ********* **** **** many times and occasionally but rarely receive a later delivery of the Sunday post Monday or Tuesday. But my subscription is with the Washington Post. They took my money for 7 day delivery and don't deliver the Sunday paper. They have given me small refunds for the missed Sundays, around 70 cents each, but I have a 7 day subscription and they have done nothing to fix the problem.Business Response
Date: 03/16/2023
From: ****************************** <******************************************>
Date: Thu, Mar 16, 2023 at 10:53 AM
Subject: Complaint ID ********; **** *******************************
To: *************@mybbb.org <******************@mybbb.org>
Hi *****,
The above complaint was resolved in October 2022. Our zone manager talked to ***************************** and issued credits on newspaper account for the missed paper.
Regards,
*******Initial Complaint
Date:09/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a subscription to the Washington Post a number of years ago. I cancelled my subscription. They are now randomly taking $100 out of my account for a subscription that I cancelled years ago. It feels like they are just robbing my bank account because they have my number. When I go online for information it says that once they have charged me I cant get the money back. The debit card number I originally gave them to charge my account isn’t even valid anymore. I don’t even know how they got the money out of my account because I definitely did not give them my new card number.Business Response
Date: 03/24/2023
From: ********************** <***************@washpost.com>
Date: Fri, Mar 24, 2023 at 11:14 AM
Subject: BBB Complaint - ID #********; *************************
To: ************************* <*************************>
Cc: ***********************@mybbb.org <********************@mybbb.org>, ****************************** <*********************@washpost.com>
Dear ****,
This is **** from the Customer Care team here at the Washington Post. Sorry to hear that you are having trouble with unexpected renewal charges.
I was able to locate your subscription under your email address *************************. Your original subscription was purchased on 9/15/20 at the promotional rate of $29 for the first year. No cancellation request was received by our office. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed at the regular rate of $100 on 9/15/21. The same credit card used to purchase your original subscription on 9/15/20 was used to automatically renew your subscription on 9/15/21 and 9/15/22.
Per your request, I have cancelled your subscription effective immediately, and a refund was issued in the amount of $200. Please allow 3-5 business days for the refund to process. Let us know if you do not receive your refund.
Rest assured, your subscription has been terminated, and you will not be billed any further.
Best regards,
*********************
Customer Care Specialist
The Washington Post
**********************************Initial Complaint
Date:08/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Initially offered a years subscription for $40. What I did not know is that they store your credit card number and after that year is up they automatically charge $100. I tried to call and you hear a recording that due to staff shortages they have longer wait times and disconnects you. When you finally are able to live chat with an agent you're told different hours. I never authorized them to retain my credit card number or charge for their services for another year. I canceled within hours of the money coming from my account. A month later I contact them every day for the refund and they tell me they can't and don't know why they can't issue the refund. This is a scam on people. It caused my checking account to overdraft, bounced payments and incurred charges. As well as compromised my credit card that I never authorized them to retain. Now they literally will not return the money they took without asking and all we can do is contact them every day.Business Response
Date: 08/26/2022
From: ****************************** <******************************************>
Date: Fri, Aug 26, 2022 at 1:41 PM
Subject: RE: BBB Complaint ID ********; *****************************
To: ************************ <************************>
Cc: ****************************** <******************************************>, ************************************ <************************************>
Dear *********,
This is Samuel from the Customer Care team here at the Washington Post. Sorry to hear that you were having trouble cancelling your subscription.
Your subscription was first purchased on 07/17/2021 at the promotional rate of $40 for the first year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription automatically renewed at the regular rate of $100 for the year on 07/17/2022.
A day later, you put a cancellation on your subscription so that it was set to cancel at the end of the bill term. This meant that your payment for $100 would still stand, and your access would continue until 07/16/2023, at which point your subscription would not have renewed.Then on August 11th, you requested an immediate cancellation instead. The customer service representative you spoke to cancelled your subscription, and tried to issue a full refund of the $100 charge.
The refund attempt failed, so the representative escalated the issue to our Accounting Department to determine how to issue you the refund. After around a dozen more attempts to issue a refund to the card that was charged, the refunds continued to be declined.
As we are not able to issue a refund to the card that was charged, we have now instead issued a check refund of $100 to be sent to the address provided. Please let us know if you still have not received this check after 2-3 weeks.
Rest assured that your subscription has been terminated, and that you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: **********************************************************************************
Thank you,
-Samuel L*******
***************@washpost.com
Senior Customer Care Specialist
Customer Care & Logistics
The Washington PostCustomer Answer
Date: 08/27/2022
I am thankful to be getting my refund from over a month ago but will wait with fingers crossed. Almost every time they tell me to wait 3-5 days or in this case 2-3 weeks and if the refund doesn't come this starts all over again. Knowing that this is how Washington Post treats those they have taken money from... we will not ever subscribe again. The "auto renew" should come with some sort of warning that you will come back a year later a take $100 and when you go to cancel even bargains with you for another year for $40. Purposely makes it extremely hard to get your refund back. Doesn't let you cancel your subscription online apparently you have to talk to someone for that but when you call just tells you there is a staffing shortage and hangs up on you. Though I am pleased that this may be finally all behind us but will remember the tricks Washington Post has been playing on people just trying to get their auto renew fees refunded. Whatever you do do not give them your card number.
Initial Complaint
Date:08/15/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Washington Post digital subscription - recurring payment ripoff !I have been charged for well over 2 years with a recurring payment for TWO Washington Post digital subscriptions - $10 each, $20 per month -that I NEVER ORDERED, certainly never used -0 I had no awareness of this. I am shocked and dismayed at this, they way they managed to needle this through. I have no idea how they managed this ripoff - I have NO email communication from them on the email addresses they have for me. I am stunned that a journalistic outfit like the Washington Post would stoop so low, to rip off people! It's a total recurring payment subscription scam - $240 per year scam. I should have scrutinized my credit card bill but i never use that card, and had no idea that Washington Post was scamming me. I called their subscription agent and she cancelled the subscriptions (she said) and refunded me last month but offered nothing else and no explanation, and I'm still our a load of money from them subscription fraud. It's disgraceful, they ought to be ashamed of their subscription policies. I have no recourse now. I have attached her email to me. I would like to know how the Washington Post is doing this and seek them to recompense me for this large ripoff.Business Response
Date: 08/23/2022
From: ****************************** <******************@washpost.com>
Date: Mon, Aug 22, 2022 at 11:18 AM
Subject: RE: BBB Complaint ID ********; *********************
To: ******************* <*******************>
Cc: ************************************ <************************************>, ****************************** <******************************************>
Dear *****,
This is Samuel from the Customer Care team here at the Washington Post. Sorry to hear that you were having trouble cancelling your subscriptions.
It looks like you indeed had two separate subscriptions, each under a different email address. One subscription was under a ***** email address ********************** while the other subscription was under a ****** email address *********************** Our subscription system did not automatically detect the second subscription as a duplicate subscription because the email addresses were distinct.
Both subscriptions were purchased on January 25th, 2019, at the rate of $1 for the first four weeks, and then renewed at our standard rate of $10 every four weeks thereafter. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, the subscriptions continued to renew until your cancellation request to a customer service representative on August 15th, 2022.
At that time, the representative you spoke to cancelled both subscriptions and issued refunds for the most recent charges.
Additionally, I have just now issued refunds for all the overlapping charges. Please allow 3-5 business days for these additional refunds to process.
Rest assured that these subscriptions have been terminated, and that you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: **********************************************************************************
Thank you,
-Samuel L**********
******************************************
Senior Customer Care Specialist
Customer Care & Logistics
The Washington Post
The Washington Post is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.