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Business Profile

Night Club

The PARK

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Night Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was at The Park at 14th St on July 15, 2023 with a group of people. I was told that they needed to hold my card and at a later time I received a text from my bank that a charge for $526 was deducted from my account. I did not give permission for that transaction. The waitress said she will bring the receipt and she never did bring the receipt to the table. As I was leaving the establishment I was looking for the waitress and could not find her. The establishment was closing and I got put out. I called the establishment and left messages on July 16,2023 and days after, to resolve the issue and no one responded to my calls. Till this day I still have not heard from anyone to resolve the issue. I would like my money to be returned to me.

    Business Response

    Date: 09/29/2023

    Dear ******************,

    I am writing in response to your complaint submitted to the Better Business Bureau regarding your recent experience at our establishment on July 14, 2023, and the unauthorized charge that you reported.

    First and foremost, I want to express our sincere apologies for any inconvenience or frustration this situation has caused you. We take such matters seriously, and your feedback is invaluable in helping us improve our services.  We unfortunately do not have a record of a call placed to our customer service line as you stated in the complaint. 

    We conducted a comprehensive review of the transaction in question. Our investigation revealed that a ************************** and a *********************** were indeed purchased on the mentioned date, resulting in a total check amount of $726. These charges were split between two credit cards as instructed.  To provide further clarity,we have attached a copy of the detailed order and the charge slip related to your visit.

    Once again, we apologize for any frustration you have encountered during this process. We appreciate your understanding and the opportunity to make amends. Our goal is to ensure that your future experiences with us are positive and enjoyable.  If you have any additional questions or concerns or if there is anything more we can do to address this issue, please do not hesitate to reach out to us directly.  The most expeditious method of communication is via text message to **************. 

    Warm regards,

    ***************************
    The Park at 14th

The PARK is NOT a BBB Accredited Business.

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