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Business Profile

Online Event Registration

National Cannabis Festival

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #********* ********* had a complaint filed but advised it is the the events problem to deal with. An announcement was made around 2pm we had to leave the area. For over two hours we waited outside of the stadium huddling in the rain under an awning. It wasn't until a few of us re-entered the VIP gate did we know what was really going on. With staff and others walking around we attempted to set up somewhere with a tent. Roughly a hour later, random staff walked around advising to leave until 8pm.The doors did not open at 7:40. In fact, patrons were stuck in grid lock traffic double paying for parking again just to be turned away by staff at the entrance that was allowing anyone to enter. I'd imagine it needed to be a free for all because you started the festival again with upset customers and just wanted an audience for performers. I DID NOT GET THE UPGRADED EXPEREINCE I PAID FOR. For all that, I should have just paid for the general admission tickets. Why didn't we get our free swag gear/swag bags? The express lounge didn't have items when we initially checked after 12pm. Normally we are given our gear upon entering so I figured things would be prepped for the early express entry holders. I paid extra for those perks, and saw none. After 4 years, my time attending has come to an end. Poor communication added to the negative impact this event provided. I watched people in wheel chairs with health issues left in the pouring rain without any assistance. Yes, you could see the security black shirts and the pink staff shirts around and not one person immediately came to their aid until about an hour or two later as they were rained on. I will not be returning. I'd like a refund for what I paid for as I experienced nothing but stress during our brief visit. The credit for next year is obsolete as I will not attend again (this year was my 3rd year). -********

National Cannabis Festival is NOT a BBB Accredited Business.

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