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Business Profile

Online Publications

Salem Media Group Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Salem Media Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Salem Media Group Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint is against the publisher for noncompliance of their terms and conditions. Publisher canceled the availability of books before the anniversary the published date. As a result, the books were not available for purchase and the author loses royalties from potential sales. ***** Press, **** ****** ***, Suite ***, Maitland, FL ***** Back ground Publishing by ***** Publishing (Taken from the Certificate of Registration Certificate of Registration Book Title - *** **** ** ***** Completion/Publication Year of Completion: 2022 Date of 1st Publication: November 17, 2022 Book Title - ***** ***** **** *** ****** Completion/Publication Year of Completion: 2022 Date of 1st Publication: December 19, 2022 Author notified ***** Press on November 6, canceling the annual renewal fee of $99.00. ***** ****** responded on November 6. Exert from his notification, “All production, printing and promotion of your book will cease in 7-10 business days.” An order for five books each of The **** ** ***** and ***** ***** **** *** ****** was placed with ***** ****** and **** ********. ***** ****** fails to recognize my initial order in late October around October 26. Furthermore, ***** ****** of Salem Author Service, a part of Salem Media Group. ***** Press responded on November 30 at 8:25 PM stating “Once the book is terminated, we are unable to fill orders, as the book from the printer. I do not see that you placed an order with us for copies. Did you place an order through a third party (Amazon, et)?” Again, the author, ******* ******* ******, responded to ***** ****** that an order was placed around October 26, 2023. Clearly the order was placed before the “book will cease”. Clearly the order was placed before the anniversary date of the publication.

      Business Response

      Date: 12/12/2023

      *************** contacted us with a request to terminate his account and cease distribution of his book. At roughly the same time, he requested information from our book sales team about purchasing some copies of his book. There was some communication back and forth between the book sales representative and ****************. However, we did not hear back from **************** about completing the order and assumed he was not going to proceed.

      At the same time, **************** was communicating with his author service representative regarding termination of his account/book with us. Upon receiving written confirmation from ****************, the account was terminated and the book was moved to an out of print status. After hearing back from **************** that he still desired to purchase copies of the book, the author services team took steps to reverse the cancellation and move the title back to an available status. That was successful and ******************** book order has been placed.

      I believe that this addresses ******************** complaint and resolves his problem.

      Customer Answer

      Date: 12/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:10/01/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 1, 2022, I subscribed to Dr. **** *******'s "Five Star Trader"/"Forecasts & Strategies" publication, a "premium trading service", for $77 and was then offered the lifetime subscription for an additional $199. I was not impressed and requested a refund, via email, on September 29 (within the 30 days allowed to request a full refund). To date I have not received any acknowledgement or email from the company concerning my refund request. Upon checking my credit card statement, I was charged the $77, $199, AND an additional $275 ($99+177). I immediately sent another email requesting a refund of ALL of the charges, totaling $551. I have not received any kind of a response.

      Business Response

      Date: 10/03/2022

      Merchant has no record of this communication from ***** *************

      Merchant will issue refund for all charges before the end of the week of 10/03/2022.

       

      Customer Answer

      Date: 10/04/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached the email where they acknowledged receipt of my email on Sept 23.

      Regards,

      ***** ******

    Salem Media Group Inc is NOT a BBB Accredited Business.

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