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Business Profile

Passports and Visas

VFS Global

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

This profile includes complaints for VFS Global's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VFS Global has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • VFS Global

      1025 Vermont Ave NW Ste 200 Washington, DC 20005-6307

    • VFS Global

      1625 K St NW Ste 103 Washington, DC 20006-1610

    • VFS Global

      1050 Connecticut Ave NW Ste 500 Washington, DC 20036-5304

    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/01/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, VFS application #: *************/1 Location: Los Angeles AMOUNT TO BE REFUNDED: $218 I applied for a VISA D for Austria at this location. I am a researcher and the cost should be $0 for this VISA. I confirmed with the Austrian Embassy before AND after and it is true that there should be $0. When I arrived at the VFS location it was an overall terrible experience, but what is frustrating is that the person charged me for the VISA despite me providing written evidence that it should be at no cost. Okay. Fine I was charged. This is now MANY months later and I am STILL in the process of trying to get my money back. I have emailed countless times and they always respond "we dont have an update on your status". This is absolutely unacceptable and they are delaying. Please refund me the fee that I paid which DID NOT go to the embassy as was stated by VFS. Enough is enough.

    VFS Global is NOT a BBB Accredited Business.

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