Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pet Supplies

The Big Bad Woof

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

About

About This Business

Offering Pet Food & Treats, Dog & Cat Food & Supplies, Small
Mammal & Pet Food & Supplies, Bird Food & Supplements, Livestock & Equine Feed & Bedding, Poultry & Flock Supplies, Vitamins & Supplements,
Animal Toys, Grooming, Animal Healthcare, Training & Behavior Supplies, Wild
Bird Supplies. We are a DC Certified Business Enterprise

Years in Business: 20

Business Details

BBB File Opened:
12/17/2020
Business Started:
3/25/2005
Business Incorporated:
12/26/2008
Type of Entity:
Corporation
Business Management:
Mrs. Pennye Jones-Napier, Owner
Ms. Julie Paez, Vice President/Co-Owner

Additional Contact Information

Principal Contacts
Mrs. Pennye Jones-Napier, Owner
Ms. Julie Paez, Vice President/Co-Owner
Customer Contacts
Mrs. Pennye Jones-Napier, Owner
Additional Phone Numbers
Other Phone: (202) 291-2404
Additional Email Addresses
Sales: Email this Business
Technical Support: Email this Business
Customer Service: Email this Business

Additional Information

Payment methods
Apple Pay, Google Pay, All Major Credit Cards, Cash, Check
Refund and Exchange Policy

Food & treats are returnable for any reason for a 100% refund or exchange.

Food & Treat Returns MUST have the UPC from the original bag returned with the item in order for us to honor the return. If you use a food container for storage themn please keep the bag or the UPC from the bag, especially if you are trying out a new food.

We will give a full refund for merchandise returned with a receipt, in salable condition and in its original packaging within 30 days of purchase.
If merchandise is returned without a receipt,  in salable condition and in its original packaging a store credit will be issued.

Merchandise without a receipt in non-salable condition or without its original packaging will gladly be accepted as a donation to a local shelter.
Defective merchandise will be given a full refund or exchange if accompanied by a receipt, otherwise a store credit will be issued.

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.