Reviews

This profile includes reviews for Pelican Residences LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pelican Residences LLC

  425 8th St NW Washington, DC 20004-2110

  
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  Pelican Residences LLC

  1035 Vintage Club Dr Johns Creek, GA 30097-5914

Review Details

• Review fromPrem M

  Date: 06/05/2025

  1 star
  Extremely Disappointing and Unsafe Stay I booked this property expecting a 4-star experience but was met with conditions worse than a budget motel. The apartment had only sheer blinds, which let in excessive light and made it impossible to sleep well. Additionally, several blinds were broken, and instead of apologizing or fixing them, management threatened to charge me for their broken blinds. There was also no hot water on my first night.The day before my trip, I was informed that the parking spot I had reserved would not be available for the first day of my stay.The biggest issue was safety and privacy. Without any prior notice, nine maintenance workers entered my apartment unannounced while I was getting ready. This made me feel extremely unsafe and uncomfortable. Management did not address my concerns and refused a refund after I canceled the rest of my stay and moved to another hotel.I would strongly advise against booking this property. The quality, service, and lack of security fall far below what is acceptable for any traveler.
  

  Pelican Residences LLC

  Date: 06/09/2025

  We are sorry that we havent come up to you expectations. However, we would like to add to your observations.The building has enough security which includes locked entrance operated only by keys Fobs, 24x7 concierge/Front Desk, 24x7 security and CCTV. The building is located in the most upscale neighborhood. So this is the first time someone has felt ********* for the maintenance staff, they are mandated by law to come and inspect the fire sensors in the apartments along with city inspectors. A city inspection is done without any notice at times. The reason this has been rated as 4 star property (which you have mentioned in your review) is due to good reviews which has been given to us by thousands of previous guests who were extremely ************ for the blinds, the maintenance reported that it was brought down by extreme force. However, we do apologize for the inconvenience caused to you.
  

  Pelican Residences LLC

  Date: 06/10/2025

  We are sorry that we havent come up to you expectations. However, we would like to add to your observations. The building has enough security which includes locked entrance operated only by keys Fobs, 24x7 concierge/Front Desk, 24x7 security and CCTV. The building is located in the most upscale neighborhood. So this is the first time someone has felt unsafe. As for the maintenance staff, they are mandated by law to come and inspect the fire sensors in the apartments along with city inspectors. A city inspection is done without any notice at times. The reason this has been rated as 4 star property (which you have mentioned in your review) is due to good reviews which has been given to us by thousands of previous guests who were extremely satisfied. As for the blinds, the maintenance reported that it was brought down by *************. However, we do apologize for the inconvenience caused to you.

• Review fromSarah B

  Date: 11/04/2024

  5 stars
  We have done several projects with Pelican & we have nothing but excellent things to say about them! Working with them to renovate & improve properties the process is organized, well thought out & we had excellent communication from start to finish!
  

  Pelican Residences LLC

  Date: 11/13/2024

  Hey ***** and ****,It's always great working with you guys! Your communication is top notch and your quality of work even better.Look forward to many more successful federal govt projects!Pelican Team

• Review fromNhan L

  Date: 11/01/2024

  5 stars
  Pelican National Contracting delivers outstanding, reliable service. Their expert team ensures timely, high-quality project execution. Exceptional communication and customer satisfaction make them a top choice for government contracting needs. We highly recommend!
  

  Pelican Residences LLC

  Date: 11/03/2024

  Hello Le,Thanks for the kind words and a great business partner for our Bonding needs.We enjoy working with your team - ***, ****** and the rest!Look forward to building a stronger relationship in future.Pelican Team

• Review fromRola H

  Date: 10/30/2024

  5 stars
  Staying at this amazing apartment in ********* was a treat! The place was well located, safe and very clean. The views from the apartment were great. From the moment I booked until the moment I left, the team was very responsive and tried to make every aspect of my experience positive. I look forward to going back!
  

  Pelican Residences LLC

  Date: 10/31/2024

  Hello **** *****,We appreciate your business and your review.Hope to do more business with you in future. Please feel free to reach out to our office for your next stay.Thanks,Pelican team

• Review fromSusan D

  Date: 10/27/2024

  5 stars
  It has been an absolute pleasure working with Pelican. Never an unanswered email or phone call. Very professional staff. We are very satisfied with the service you provide.
  

  Pelican Residences LLC

  Date: 10/29/2024

  Hello ***** and the Dakota team,Thanks for the kind review! It's a great professional and working relationship we have with the Dakota team! We really enjoy it!

• Review fromBecky H

  Date: 10/25/2024

  5 stars
  This was the perfect location to stay in *************. I had emailed lots of questions and always got a quick, friendly and helpful reply. Everything about my stay was top-notch.
  

  Pelican Residences LLC

  Date: 10/26/2024

  Hi *****,We do appreciate your business and hope we met your expectations.Look forward to do more business with you in future.

• Review fromJames B

  Date: 10/18/2024

  5 stars
  We had the most wonderful stay at *********** - Pelican Residences. The property was spotless, well lit, and easily accessible to downtown *********. More importantly, the people within the property (and those virtually leading up to our arrival) were friendly, always helpful, and simply made our stay that much more enjoyable.Without hesitation, I'd recommend a stay at Pelican Residences properties.
  

  Pelican Residences LLC

  Date: 10/19/2024

  Hello James,
  
  Thanks for your review.
  Its feedback like this which helps us grow and improve our processes in order to provide a great customer experience.
  We look forward to hosting you again.
  
  Thanks once again
  Pelican Team

• Review fromRic T

  Date: 10/14/2024

  4 stars
  I had a pleasant stay at Pelican Residences. The location was fantastic, close to key attractions and amenities. The communication with the team was excellentthey were responsive and helpful throughout my stay. However, I feel the furniture could use some updating to enhance the overall comfort and experience. Everything else, including cleanliness and check-in process, was seamless. Id definitely consider staying again, especially with the great service!
  

  Pelican Residences LLC

  Date: 10/15/2024

  Hello Ric,
  Appreciate your honest response. We take pride in serving guests like yours.
  Look forward to hosting you again.
  Thanks,
  Pelican Team

• Review fromAbu J

  Date: 04/26/2024

  1 star
  I wish I could give this company 0 stars because they are very shady. We booked a property with them after looking at pictures which included 2 pictures of a balcony. When we arrived we noted that the place did not have a balcony so we contacted them immediately. They dragged their feet responding to us "forwarding it to corporate office" and never got back to us. I filed a complaint with the BBB and they took down the pictures (I thankfully had the foresight to save them so have a copy) then stated that we never specifically requested a balcony so they are not at fault. So now I need to confirm with them that the pictures posted with the property are real? I guess I should not have assumed that these guys would falsely advertise. They repeated the same thing with the complaint at BBB dragging their feet again and then responded with the same BS message. Do not rent from these guys, the cannot be trusted! On top of it complaining to the BBB was a joke.
  

  Pelican Residences LLC

  Date: 04/27/2024

  Hello Abu,We apologize for your inconvenience. However, we host multiple properties on our site and the pictures are of all the different properties which can be confusing.We will try to streamline our pictures so that there is no confusion

• Review fromCurtis A

  Date: 03/27/2024

  1 star
  We are very disappointed and very dissatisfied with the property we rented from Pelican Residences ***** ******** ****** LOS ANGELES, CA 90046. Room 304) for our family vacation. As soon as we walked into the apartment we were overwhelmed by the smell of animal urine. This was absolutely not the amenities we were expecting to get for our 4 night in Hollywood.
  The very bad smell of urine
  The filthy walls and floors
  The vinyl is pealing up on the floor right as you walk into the kitchen
  The carpet on the steps is very matted down and smells like urine with pet stains.
  The main TV kept turning off and we could not get it to work
  The curtains in all the bedrooms are missing pieces of blinds and shining light in and not giving complete privacy.
  The furniture is dirty and had sticky and food stains on them.
  The beds are so hard and the pillows are flat
  We did sleep there 1 night as we did not have any other choice and we went to Target to purchase a new pillow and a blanket as our 13 year old daughter was so grossed out and would not sleep under the sheets.
  We had just left Las Vegas for the previous 2 nights at the Flamingo and we had no hot water and large stains on our floor. And we wish we would have just stayed there for the whole week instead of staying at this apartment
  We tried to make the best of it and kept trying to tell ourselves that we could tough it out for the next 3 nights but we could not get over the dirty feeling, the smell, and the very uncomfortable beds and furniture. We came here to relax and we are definitely not relaxed.
  I emailed Pelican Residences and they offered to re-clean the apartment. This would not fix the problems. They took over a week to get me a refund and for only staying at the place for 16 hrs they only gave me less then 1/2 my money back for a 4 night stay. I paid them $1165.00 and they only gave me back $468.00 as a refund. NEVER RENT FROM THIS PLACE !!!
  I want to leave a ZERO star review
  

  Pelican Residences LLC

  Date: 03/27/2024

  Hello Curtis,
  We are very apologetic that you felt that way.
  We did a full inspection of all our properties and your feedback was a bit exaggerated.
  We did offer you every support including sending our staff to attend to the issues - however you kept refusing any assistance (which we truly failed to understand).
  Normally these bookings are non refundable - however as a special courtesy, we refunded you 50% and this what you requested. We have a email from you where you asked for $468 and we refunded that.
  However, after we agreed to your request, you started to negotiate which was unethical.
  Hope you have a great day and you have better experiences in future.