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Business Profile

Shipping Masters

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Masters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10th, 2022 I went to this UPS store with two wrapped gifts and a card for a time sensitive delivery. I paid to have the items packaged for me and shipped using the standard ground delivery service. I received a receipt and the following tracking number ****************** and paid $32.63 for the services. The expected delivery date was by June 15th, 2022. On June 20th, the package had still not even left the store. I went in person on the 20th and was brushed aside and told to return when a manager was in on the 21st. I returned on the 21st. There was no manager. A different employee told me to wait 12 hours because a large number of parcels had been picked up that day including many from the beginning of the month. If there was no movement on my parcel by that point, she said I should file an online claim. I checked again on the 22nd, but the status was the same "label created." I then called the UPS helpline, where upon I was told a claim could only be filed online. However, I am unable to file online because I get an error saying my profile was not linked to an account. I went through the steps of creating an account and linking it to a profile, but I got the same error message. I called the UPS helpline again and was directed to a different number. I waited on hold for over an hour and the menu options were broken (e.g. "press 1 to leave a message" was not functional). I then hung up and called another number that had been on the pre-recorded hold message. That happened to be an internal, corporate help-desk, which could not help me and directed me back to the UPS helpline. I am seeking compensation for the 30 days my package remained at the store with no movement, no recourse, and no response from UPS. In addition to the futility of contacting UPS, the dysfunction of customer services, and the failure of the claims and petition processes. This all occurred even though I made my payment upfront and in full for guaranteed services.

The UPS Store is NOT a BBB Accredited Business.

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