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Business Profile

Talent Agencies

Experts The Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Talent Agencies.

Complaints

This profile includes complaints for Experts The Image's headquarters and its corporate-owned locations. To view all corporate locations, see

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Experts The Image has 2 locations, listed below.

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    • Experts The Image

      PO Box 77444 Washington, DC 20013-8444

    • Experts The Image

      1364 Underwood St NW Washington, DC 20012-2926

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a model in one of his shows and was told I must pay a fee of $225 for fashion show pictures before show day in order to continue to be in his show. I tried to decline on top of the $600-$700 I had to pay for other fees he required models to pay. He said it was a requirement or I would not be in his show after I have already paid the show fees he put in his contract. After the show he told me I could not receive my pictures unless I paid an additional $60 for an unsold ticket that was returned. I asked for the pictures to be sent electronically and he says it will be a flat rate fee of $75. He refused to communicate to me about the pictures and pickup options. He then sends me a message saying he has sent a check refund. I made two payments for the pictures, a cash payment of $100 and $125 via cashapp. He said legally he was not supposed to take that form of payment from me and will not refund me in my form of payment. I asked for a receipt of a refund being sent he declined. I then sent an email and he emailed me back a message, I asked for an actual receipt notice and he refused to get back to me and has blocked me on everything. All of the models in the show are currently experiencing the same thing, he has collected money and refused to communicate with us about the services we paid for.

    Experts The Image is NOT a BBB Accredited Business.

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