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Business Profile

Telecommunications

Harris Telecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HarrisX is the developer of the *************** application that allows ************** phone users to earn weekly cash rewards by allowing the application to passively collect information about their phone usage. I have been a ******** user for several years. I have always received payments via my ****** without delay and left positive reviews.After several years of using the app without issues, I am now unable to withdraw the amount that I earned. I have also seen that there have been other users that have left complaints about payment issues on ****** Play. I am concerned that the issue won't be escalated and they will repeat asking for more information.I first contacted ********* customer service on January 1, 2025, reporting that I was unable to cash out my earnings. The same day I received a response from ****** asking for a screenshot of the error.On January 3, I contacted ********* customer service on a update of the issue. ****** replied that the issue was with the withdrawal amount and suggested withdrawing a smaller amount. I encountered the same issues with withdrawing smaller amounts. The next day, January 4, I reached out to ********* customer service to get a status update. ****** again replied, now stating that the latest version of the Telephia app had to be installed and that my payment method had to be up to date. I then ensured my ****** address was current, even trying a different account tied to my email. I also deleted and reinstalled the app, but as soon as I logged in with my credentials, my balance and history was completely gone. Several days later, on January 6, I received another reply from ******, asking for more information and not confirming whether the issue was escalated. I provided the information and also also inquired about the balance and reported that the Telephia app is now reporting errors on not having enough collection data, and that the countdown timer for receiving weekly pay is now broken.

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They owe me money for monitoring my telephone usage.

Harris Telecom LLC is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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