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Telephones

US-Mobile1

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Tony G

    Date: 10/31/2024

    Complaint to the Better Business Bureau Against US Mobile for Abusive Billing Practices
    To the Better Business Bureau,
    I am filing this complaint to address deceptive and abusive billing practices by US Mobile.
    On October 28, 2024, US Mobile emailed me to confirm two refunds of $45 for orderespectively. Despite issuing these refunds, US Mobile then charged a reduced fee of $30 for each refunded order, essentially re-billing me under a different label. Moreover, they stated that if I wish to continue using their services, I must pay the full amount of $45 per plan moving forward.
    This situation reflects a concerning lack of transparency and fairness. Although refunds were issued, the reapplication of partial charges undercuts the purpose of the refunds and appears to be a misleading tactic. Additionally, the message implies that I am obligated to pay these charges or face service disruption, which feels coercive and unfair. As a customer, I should be able to rely on clear billing practices that respect my financial commitments rather than feeling manipulated into unexpected fees.
    I request the BBB’s assistance in holding US Mobile accountable for transparent and ethical billing practices. I expect US Mobile to either honor the original refund without subsequent charges or to provide an honest explanation of all costs associated with their services. Additionally, I urge US Mobile to cease any further deceptive practices and ensure clarity for all future billing communications.

  • Tony G

    Date: 10/30/2024

    Complaint against US Mobile I am filing a complaint against US Mobile for multiple issues related to billing errors, poor customer service, and service interruptions.After purchasing a SIM card from US Mobile, I was charged twice. Despite multiple attempts to contact their customer support, they could not confirm or correct the double charge. Following my initial complaint, they issued one refund, and I paid for the current account Im using.However, after using their services for just two weeks, my service was unexpectedly suspended. Upon contacting their support, I was told that the suspension was due to my previous complaint, suggesting retaliatory action against customers who report issues.This suspension severely impacted my ability to work during business hours. I find it unacceptable for a telecommunications company to retaliate against customers in this way.I request that US Mobile be held accountable for their unprofessional and punitive actions. I hope the BBB will look into this matter and encourage regulatory authorities to take appropriate action.

US-Mobile1 is NOT a BBB Accredited Business.

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