Complaints

This profile includes complaints for GED Testing Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GED Testing Service, LLC

  1919 M St NW Ste 600 Washington, DC 20036-3560

• 

  GED Testing Service, LLC

  1155 Connecticut Ave NW Fl 4 Washington, DC 20036-4306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to take my online math exam on May 25th. Once the exam had started it was revoked because a calculator was saw in view. Which was an accident and misunderstanding on my behalf. I later found out you have to use the calculator built in the test, caluclators are only allowed at the testing center. When you ****** can a calculator be used on the test it states yes on the ******* website. I have a document IEP and I been attempting to take the test without any accommodations because GED would not have them approved in time. I wish I could have received a warning that calculators are not allowed since I did not answer any questions. It is a court requirement I passed my test by June 2nd and graduate with my class by June 5th. My mom called GED several times, sent emails and never received a response. I was told by the supervisor there should be a resolution by the end of the week. The end of the week has passed not resolution has been made. June 2nd is Monday. So, I guess I have to violate my court order and not be able to attend my graduation which is a once in a lifetime opportunity all because of a honest mistake. I just want the opportunity to retake my test even if I have to pay again.

  Business Response

  Date: 06/13/2025

  ************************ is a joint venture of ************************ and the *****************************. ************************ is an affiliate company of ************************ (GED Testing Service or ***TS). *********************** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test,the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers. Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma). Having a calculator is permitted for the in-person test only and is not allowed for the online test due to test security concerns. This is outlined on the Online test requirement page. While it is true that the Online test has been disabled, we still have the in-person test available for the student to schedule. There are open appointments within 3 miles of residence at ***** & *****************************  GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (10/29/24) GED Ready practice tests from GED Testing Service and requested a refund well before the tests expired(2/12/25). Their return policy, which was linked in my confirmation email, states that refunds may be issued for digital products if repair or replacement is not possible. It specifically states that the 30-day non-refundable clause applies only to **** products not GED Ready.Despite this, *** refused my refund after ignoring my emails for months. When they finally responded, they cited a 30-day policy that was never disclosed at the time of purchase and still does not appear in the current version of their policy. This is misleading and unfair to customers.I had spoken to agents in their support/customer ********************** number who assured me I would receive a refund as I had requested it before the tests expired. They even escalated twice for me and yet I received no response until a recent escalation on 4/29/25. I did not use any of the tests I purchased as well.For reference, this is the return policy linked in my confirmation email and the one still displayed as of 4/30/25."We are very sorry if you did not find everything satisfactory with your order. You can address issues with accessing your products, or concerns about your order by using the "Request Return" button on the Order Status page. Once your request has been submitted, it will be reviewed. After review, you will receive an email indicating the status of your request. For issues with bundled and digital products, we will work with you to repair or replace the defective products. If we are unable to repair or replace the product, we will issue a refund.**** product users please note: The **** fee is non-refundable after you access the product, you take the first assigned step of the **** program or 30 days from the date of purchase.Please be sure to reference your Order# or Request Tracking# when contacting customer support."

  Business Response

  Date: 05/12/2025

  ************************ is a joint venture of ************************ and the *****************************. ************************ is an affiliate company of ************************ (GED Testing Service or ***TS). *********************** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test,the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers. Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma). A refund was issued to the candidate on 5/9/12 and it may take approximately 3-5 business days to post to the candidate's account.  ******************** therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident.

  Customer Answer

  Date: 05/25/2025

  Hello,

  
  

  While I appreciate that GED Testing Service ultimately issued the refund, it was only after weeks of being ignored and needing to escalate through the BBB that any action was taken. The companys response fails to acknowledge that they initially denied the refund based on a policy that was never disclosed at the time of purchase, and that multiple emails went unanswered.

  
  

  The refund was issued silently with no apology or explanation, and their final message attempts to present the situation as properly handled, which is misleading. I consider the financial matter resolved, but the overall experience was extremely frustrating and unprofessional.

  
  

  Thank you.

   

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case number ******** Date 12/26/2024 Hello my name is Sage *****. I love GED. I've taken 2 tests already and passed, I've studied for months to take this Science test and spent over 100$ of my hard earned money to get it done. I had it scheduled today for 3:45pm ON 12/26/2024. I live in ****** where I took the two other tests. For the holidays I went to visit my family in *******Since I was on vacation I had a lot of free time and thought it would be smart to take my next GED test while I was here. My family was very excited for me here and got me some presents to celebrate if I passed. So i paid for the test scheduled it in east coast time, took all ******* vue tests and passed and submitted a photo of me and my Oregon ID and the room I was studying in. Then It took me to a page with a recording of my face and said I was next in line. I was very excited to take the test. Then it kicked me out saying there was a proxy issue. I was very confused since I did nothing wrong and I was following all the steps like the previous tests I've taken. Its crazy cause I spent all this time studying saving up money just to do something better for my life and improve my education just for GED to take it away really hurts.I got very upset and called your customer ********************** and they said the reason why might be because I can't take the test in ****** while on vacation. I was already very upset on the phone and sad and the lady proceeds to tell me worse case sinareo i'm banned for doing nothing wrong besides trying to take a test I paid for. I had 0 idea that this would be an issue otherwise i wouldn't have paid for the test and tried taking it here. I don't want a refund, I just want to be able to reschedule the test to when I'm back in ****** next week sense I paid for that. And have the violation off my account please.

  Customer Answer

  Date: 01/04/2025

  *** has sense resolved my complaint and id like to say its resolved 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was turned away on the day of testing because the test administrator told me that I looked nothing like I did in my ** card from when I was a teenager. The ** was also out-of-state but it was never specified that the ** had to be issued in the state you were taking the test in, only that it had to be goverment-issued. I gave the administrator my Massachusetts EBT card which had my full name on it, but she said it still wasnt proof that I lived here and that I was making her uncomfortable, then told me I couldnt take the test. But I don't understand why it wasn't enough for her to believe that I'm a resident of ************* when its impossible to get an EBT card without providing the government with extensive proof that you live in the state.

  Business Response

  Date: 12/10/2024

  ************************ is a joint venture of ************************ and the *****************************. ************************ is an affiliate company of ************************ (GED Testing Service or ***TS). *********************** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers. Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma).
  
  Due to the importance of test security, our Testing Center Administrator followed the correct identification procedure to deny this individual access to sit for the *** exam.  We need to ensure that the person taking the *** test matches the person on the identification card.  We would recommend the individual obtain an updated identification to help correctly identify themself. GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund and resolution concerning a discrepancy related to my recent *** test. My name is **** ********, and my *** ID is ******************** took the *** test, but unfortunately, my score has not been made visible on your website. This discrepancy has caused significant delays, including the postponement of my college graduation. Despite multiple attempts to resolve the issue, I have been informed repeatedly that it is under investigation, and I have yet to receive any communication on the matter.Given the impact this has had on my academic progress, I am requesting a refund for the test and a prompt resolution of this issue. I would appreciate a clear timeline for when I can expect the investigation to be completed and my score to be made available.Please contact me at your earliest convenience to discuss the next steps. I can be reached at ************ or via email.Thank you for your prompt attention to this matter.Sincerely,**** ******** *** ID: ****************** Contact: ************

  Business Response

  Date: 10/31/2024

  GED Testing Service LLC is a joint venture of ************************ and the *****************************. ************************ is an affiliate company of ************************ (GED Testing Service or ***TS). *********************** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test,the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers. Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma).
  

  According to our records the candidate's scores were revoked due to misconduct during the exam event. The ** witnessed that the candidate had a cell phone on their desk while testing which is a violation of testing rules. An email has been sent to the candidate explaining the situation. GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26 I went on the *** official Website and scheduled a test , I paid the amount for the test in full. The test was approved and scheduled for the next day , the next day when i attempted to take the test their system was not showing anything .I contacted customer ********************** and spoke to ***** whom was very unpleasant and unprofessional, she was able to locate my test but told me that their cite was having issues for week now which I find weird , because why would you take funds from a ****** if your company is already aware that the cite is not working ?? She tells me that she can either offer me a refund or submit a case and help me reschedule. I decided to submit a case and escalate so I can reschedule instead . Today I called on September 03 I was speaking to a *** and she told me she didnt find any cases on my behalf! Told me that Daysy the previous ****** I spoke to was now on the case still .she offered me a refund I said no I dont need a refund because I have to take this text and I dont have the funds or cant wait until the funds come because I need to complete all my tests for military reasons! She told me she would reschedule me for the next day. I provided the time and everything then she proceeded to ask me for more money ! I said I dont have it and why couldnt she take the money I previously paid ? She told me then she had canceled the test I said that is the reason I was telling her not to cancel it is because I didnt have the funds to pay for another one plus she told me I could just reschedule it !she got frustrated on the call because I told her that she went against what I asked for and she rushed me to a supervisor and a rude way. The alleged supervisor was DAYSY the first ****** I spoke to that didnt submit a case .safe to say that she was sooo rude and would interrupt everything I would even think to say that my wife had to intervene and tell her to allow me to speak .a mess I am running out of characters to type but rude

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to take my GED test when they just randomly stopped it saying I was caught using illegal equipment I have no idea what they are talking about and have worked really hard to get this done and do not have money to retake it the ******* did not give any warning or any other sign whatsoever just stopped it I have taken 3 other tests thru this and know the rules and did not do anything that I shouldn't have done.

  Business Response

  Date: 05/14/2024

  GED Testing Service LLC is a joint venture of NCS *******, **** and the **************** on Education. ******* Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS). NCS *******, *** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test,the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers. Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma).  The candidate was using unauthorized items during their online test attempt and the test was therefore deactivated appropriately.  GED Testing Service must take every precaution to protect our Intellectual Property ("IP") of our exam items and appropriately shut the test down upon detection.  The candidate violated test rules and forfeits the right to a refund. GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $220 for GED practice exams and testing and got scammed out of my money

  Business Response

  Date: 04/01/2024

  GED Testing Service LLC is a joint venture of NCS *******, **** and the **************** on Education.  ******* Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS).  NCS *******, *** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma). We're sorry the consumer feels they were scammed. ***TS requests the consumer to provide more context to their complaint in order for ***TS to research internally and respond appropriately to their complaint. 

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the *** Ready practice tests and was told that I would have a year to complete the tests. I did not get a year to complete the tests and tried for two weeks to get this situation handled and addressed appropriately. The customer ********************** have been absolutely ridiculous and have not listened to anything being told to them. I have contacted several customer ********************** agents through email, chat and phone. I still have not gotten this taken care of and don't expect it to. Most of the email responses have been the same sentence saying that I have a year to complete the tests. I purchased the tests in Oct. they have already expired and only one test was partially complete only about *************** as I only had a couple hours left to try to do the tests before they expired and was told that was my only option by one of the many customer ********************** agents I have spoken with. Seeing as how ***.com is such a popular site I find it completely disheartening that this company feels the need to take advantage of people trying to get their ***.

  Business Response

  Date: 03/07/2024

  GED Testing Service LLC is a joint venture of NCS *******, **** and the **************** on Education.  ******* Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS).  NCS *******, *** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma).  Our records indicate that the consumer purchased *** Ready tests using a 50% off promotion, however the consumer only took 1 of the 4 tests and the others are incomplete. We have issued 4 new *** Ready tests via *** Direct.  The consumer can access them directly from their student portal.  GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 03/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their ***+ program for $389. The program is supposed to include all 4 subjects, a personal *** advisor, study materials, test until you pass, practice tests, and 1-on1 tutoring. I have so far passed two practice tests and real tests. The only emails Ive received from my personal advisor are congratulation emails on passing, I only had access to science study materials and no other materials, and I have never got 1-on-1 tutoring. I reached out asking for a partial refund as I could have got away with buying the practice tests myself for $6.99 per subject and the *** tests for $43.50 which means I could have done this one my own for around $200 (not to mention most *** test centers refund you the money of the test after you pass them). In this economy people are struggling to eat myself included and its robbery to not be able to accommodate.