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Business Profile

Tire Dealers

Mac's Tire Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/19/2023 I came to Macs tire waited an hour to be serviced and once I was done I was held at the business for an additional hour due to them only have one way out and the car in front of us was still getting serviced when we told them we had an emergency and asked if he could pull the car to the side we was told to be patient everybody has to wait to leave after already paying for my service

    Business Response

    Date: 04/01/2024

    Hello, apologies for the delayed response.    Usually with a complaint such as this we would review the cameras to see if there was an extended amount of time that customer waited however, we searched our system and have no record of this customer coming in for **********************.  This means they most likely didn't leave their name or phone number.  The only way for us to determine what service was ******** provided and paid for is for the the customer to provide a copy of an actual invoice.  We only have 1 service bay.  Unfortunately, this means that sometimes a vehicle is complete before the vehicle that is ahead of it in line.  There is no way to determine this prior to the commencement of the service.  We respectfully request that this copmplaint is listed as resolved as we will provide a detailed response to her review below.  Please feel free to reach our to ****************************** if additional information is needed.  Thank you!

     

    Please find the response for the complaint below.

    Thank you for your feedback, we apologize for the inconvenience you experienced during your visit.  Unfortunately, we only have 1 service bay and we can cannot guarantee what type of service a customer will need prior to the commencement of that service.   Unfortunately, this means that sometimes a vehicle is complete before the vehicle that is ahead of it in line.  We aim to provide the same high level of service whether a customer is having a repair done or if they are purchasing a new tire and are unable to stop in the process of completing a service, to move a vehicle to let another customer exit.   We appreciate you sharing your feedback.  Your concerns will assist us as we aim to improve our accessibility and customer experience.

Mac's Tire Service is BBB Accredited.

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