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Business Profile

Training Programs

America's Health Insurance Plans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in a ******** certification program endorsed by AHIP on June 8, 2023, with the program scheduled to conclude on June 16, 2023. While purchasing the program, the representative failed to inform me that it would expire within a week for the 2023 training. Today, upon accessing my modules, I discovered they were deactivated and expired. I contacted the representatives who expressed their inability to help, thus rendering the $175 I paid for the course and certification as a loss. Additionally, all the progress I made was also wasted. Even after escalating the matter to a supervisor, there was no willingness to offer relief or credit for 2024. This situation seems unfair, given that certifications typically take weeks or months. Had I known the program's short duration, I would have waited to ensure a year's worth of access. I hope that the Better Business Bureau can intervene on my behalf, either securing a refund or arranging a credit for the promised certification. This appears to be an unjust business practice.

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately over the last year I have received assist through my medical insurance for medical care. The case manager scheduled an appointment one week ago and didnt show up for the appointment for urgent medical assistance assessment .

America's Health Insurance Plans is NOT a BBB Accredited Business.

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