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Business Profile

Travel Services

Worldsmart Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    They seem to be charging me each month in different ways, I never noticed the charges as they were small, and my family uses the same cards. I do not know how they shifted from charging my CC to ******* I am on their accounts page and don't see how to cancel. I have written them to cancel and they never respond. I do not understand how, sometimes it is one card or another, or ****** I have tried to stop them and never hear back, I have left messages. I write them to stop, and then it starts again. I am overseas a lot, so it is hard to keep track. If I block my CC then I can not use it, and as I am overseas, I can not block the card, and wait for a new one and change all my auto pay services.I was told I would be a member of Priority Pass travel, when I started this, it would work at airports around the world. I have never been able to use the service, as they never provided a card. I have called and left messages. No replies. I am trying to get my pay pal to drop them, I don't recall ever giving them my ****** information. I think they got it from my insurance company ********, I have written the insurance company as well for their assistance.I did not not notice the small charges as it is just 10 dollars, but it is recurrently charging me. I just don't understand how they keep charging me. Or how to drop them. I am overseas in *********** for work, with the US Government as a *************** Officer at various US Embassies, and I did not notice these charges as I can not always seem my statements. I was able to see my accounts page finally and then saw all the charges. I have uploaded them. This company does nothing my charge me, there are no services. It is a scam. Please help me to get this to stop.

    They offer travel services like airport priority passes. I got signed up due to my overseas insurance policies. I work for the US Government as a *************** Officer. I paid once for the Priority Pass, sent them the information they requested, and never got the pass. I have tried to call them and email them, they never reply. I then kept getting charged on either Pay Pall or another card. I am not sure how they charged me. The charges added up. I had not idea they were recurrent, sometimes one month apart. I was able to log on to their website and down load the payment activity. As I travel a lot on official duty, I was not aware of the recurrent charges, Once I saw this company's name, I researched my statements and saw many charges. I wrote them to stop their services as they never provided whatever services they offered. I just did not notice their intermittent charges. They Phone does not work, they never answer email. completely unresponsive.

Worldsmart Association is NOT a BBB Accredited Business.

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