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Business Profile

Webbing

Network for Good

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Webbing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ran a fundraising campaign which ended in December. I then waited months to receive my check. I raised $270 but only received $70 . I have been contacting networkforgood since February attempting to get the remainder of the money but they refuse to respond to emails or help requests submitted through their website. I have also attempted since February to request direct deposit for the remaining money but have not been allowed. Check #******* was supposedly sent 2/15/23. I havent received it and I cant get anyone to help me .

    Business Response

    Date: 05/19/2023

    Dear ********************,

    We would like to apologize for the delay in reissuing the checks we originally send you in January and February of this year. We strive for excellent customer service and fell short in this instance.

    To address your concerns,please be aware that you were granted funds from a ******** fundraiser. The fundraiser occurred over 2 monthly disbursement cycles, which is why the funds were sent in 2 different checks. ******** from our support team spoke to you and confirmed that the address we sent the checks to was correct. Because our records indicated that neither check was cashed and both we reported as lost, we have reissued the entire $270 and they were sent to you via ****** If you receive one of the earlier checks, please do not cash either as stop payments have been issued as they were reported as lost. As of today, you should have received the new checks and ******** has reached out to you to confirm.

    If you would like to sign up for EFT in the future to have funds direct deposited and avoid delays, please apply at  ***************************************************************.

    We believe this addresses your concerns.
    Network for Good

  • Initial Complaint

    Date:06/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fundraiser was created on ******** for a 501.3c nonprofit. They are registered with the IRS in the United States but due to having their main facility in Mexico, ******** refuses to pay them out. Upon requesting a refund, ******** said Network for Good already paid the nonprofit and the money could therefore not be refunded. Yet because of some unknown issue ******** has with this nonprofit, they won't even allow them to tie any payment channels where donated money would be transferred to them. The money was literally stolen. My own donation was $25 but the entire campaign raised $142 from several donors.

    Business Response

    Date: 07/11/2022

    **************,

    Thank you for reaching out regarding the fundraiser you established on ********* You spoke with our associate Imran, and he explained the Network for Good disbursement process and the relevant timing for ******** fundraisers. Network for Good does have the funds you raised, and the grant check will be issued on July 15 as part of the regular July disbursement cycle.

    We also reached out to the nonprofit you identified and confirmed for them the timing of their next disbursement.

    We believe we have addressed all of your concerns.

    Thank you,

    Network for Good

    Customer Answer

    Date: 07/12/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

Network for Good is NOT a BBB Accredited Business.

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