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Business Profile

Weight Loss

Senada Greca LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I purchased her program which was to last for a year. 9/1/21 - 9/1/22. I never went on her website because her email stated that I should download the app and use it that way. A year went by, I barely used the program because I realized it wasn't good at all. I assumed that it would end by 9/1/22 and I wasn't planning on renewing/rebuying for an additional year because I didn't like it. Today I just saw a charge on my credit card. They charged me for ANOTHER year without my permission. I emailed them and they said it's a "subscription" and if you don't cancel it, they automatically charge you for another year. They will not be refunding me the money even though I made it clear to them that I had no idea i needed to cancel. This is completely unacceptable. If this is how she runs the program, then she should have sent an email as a reminder/notification that the date is approaching and that they are about to charge me again. To charge somebody and not give them their money back when they email you the day of the charge, is completely unacceptable.

    Customer Answer

    Date: 09/10/2022

    ---------- Forwarded message ---------
    From: Ref D <*********************>
    Date: Fri, Sep 9, 2022 at 9:15 AM
    Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
    To: Better Business Bureau <[email protected]>

    Hello,

    just letting you know that the issue has been resolved. 

Senada Greca LLC is NOT a BBB Accredited Business.

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