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Business Profile

Clinic

United Medical Clinic, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for United Medical Clinic, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Medical Clinic, LLC has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Sabine K

      Date: 09/25/2023

      Sabine K

      Date: 09/25/2023

      Dr. Maria Valencia refuses to communicate with the Christiana Care Kidney transplant team and refuses to monitor my medication or offer different treatment options for my Postherpetic Neuralgia from Shingles. All Dr. Maria Valencia has dobe so far, is refer not treat.
      I have not received any help in 2
      months, since I have been diagnosed. I had no choice. but to go to GoHealth 4 times due to excruciating pain, because she has not offered any help, or made herself available for any follow up or questions even though I have been her patient for over 5 years.
      I am starting to question, if she is famillar with my diagnosis and her professionalism as a whole.

      United Medical Clinic, LLC

      Date: 09/26/2023

      Subject: Response to BBB Review - Sebina Keels

      Dear Sebina Keels,

      We hope this message finds you well. We would like to address the concerns you recently expressed in your Better Business Bureau (BBB) review regarding your experience as a patient at our medical facility. We take all patient feedback seriously, and we sincerely apologize if your experience did not meet your expectations.

      First and foremost, we want to acknowledge your frustration and disappointment as a result of your perception that you were categorized as a non-compliant patient. We understand that this may have been a source of concern for you, and we appreciate your willingness to share your feelings with us.

      It is crucial to emphasize that our primary goal is to provide the highest quality of care to all of our patients, and we adhere to established medical guidelines and best practices to ensure your well-being. The term "non-compliant" is a medical term used to describe a situation where a patient's actions or decisions may not align with recommended treatments, medications, or follow-up care.

      First and foremost, we would like to apologize for any misunderstanding related to your primary care physician. It appears there might have been a miscommunication or confusion regarding the term "dobe." We want to assure you that we are committed to providing respectful and professional care to all our patients.


      To better understand your concerns and address any potential issues with communication, we kindly request that you provide additional context or details about the term "dobe" or any specific incidents that you found concerning. This information will help us investigate the matter thoroughly and take appropriate actions to ensure that such misunderstandings do not occur in the future.


      At our medical facility, we strive to create a welcoming and supportive environment for all our patients. We are committed to improving the patient experience, and your feedback is invaluable in helping us achieve this goal. Please feel free to reach out to our Patient Relations team directly to provide more information or to discuss your concerns in greater detail.

      Sebina, your well-being is our top priority, and we deeply regret any negative experience you may have had. We encourage you to reach out to our Patient Relations team if you have any further questions or concerns. We are committed to continuously improving our services to provide you with the care you deserve.

      Thank you for taking the time to share your feedback. We value your trust in us and remain dedicated to serving your healthcare needs.

      Sincerely,

      Kemal Erkan


    United Medical Clinic, LLC is NOT a BBB Accredited Business.

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