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Business Profile

Online Retailer

ClubGiv LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for ClubGiv LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ClubGiv LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 2023, purchased item and immediately realized it was the wrong size. Checked the cancellation and return policy. Cancellation policy says, "if contacted within 12 hours of the order being placed, your order will be cancelled." I sent the request for cancellation immediately. Five minutes had passed since the order. No email or phone call from the company to confirm cancellation. I phoned them and emailed them daily for four days. Only an answering service no matter what time of day I call. Received an email saying they confirmed my order. Once again, called them and left a message noting that this would be reported since they went no contact and no response when I asked for a remedy that they advertise openly on their site.

    • Initial Complaint

      Date:02/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -I ordered a dress from SA Styles on January 2nd in the amount of $139.99 and received a confirmation email with order number ORDER #13315.
      -On Jan 20th, I send an email asking what the ETA of the dress was.
      -On Jan 24th, they replied saying they were behind schedule but now are on track and that I will get an update ASAP.
      -On Feb 10th, I had not heard from them so I went and googled other people's experience and there were many complains of people never receiving their order or taking months to receive it and that they were terrible with refunds, so I emailed again and said if I did not receive my order with in a week, I would report them and dispute my charge.
      -On Feb 15thm having not heard from them or receive any emails with tracking number, I asked to cancel my order and get a refund. As of today, I have not heard from them.

    • Initial Complaint

      Date:02/16/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam. I’ve been trying to get a refund of a tracking number for weeks now. I wish I’d read the reviews before I ordered from this website. I informed them that what they’re doing is also wire fraud which is a federal crime.

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress and shirt from SA Styles Official. I was sent a fake tracking number, have never received the goods, no emails or phone calls are returned, complete silence. This company has an Instagram presence that is still active and selling things. My credit card was charged but nothing has come and it's been over a month.

      Business Response

      Date: 12/06/2022

      Hi *******

       

      Thank you for your purchase, and please accept our sincere apologies for this inconvenience experienced.

       

      If you could, please provide your order number and we will assist you with your order. Rest assured we are here for you every step of the way.

       

      Please let us know if you have any other questions or concerns and we will assist you.

       

      We thank you for your patience and support.

       

      -Management Team

      Customer Answer

      Date: 12/14/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
      Please find order number here: # 12534I have written to the company so many times with my order number and they gave a blanket once with no information. My goods have still not been received and nothing has been refunded. 



      Regards,
      Complaint ID: 18531515
       



       

      Business Response

      Date: 12/20/2022

      Hi *******

       

      Thank you again for your purchase and for providing your order number!

      We have instructed our logistics team to issue an immediate rush-dispatch of your shipment, and you will be receiving updated tracking details shortly.

      Rest assured - we are here to do all we can to make things right for you.

       

      We thank you for your continued patience and support, Tamara!

       

      -Management Team

    ClubGiv LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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