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Business Profile

Pole Barns

Pole Buildings Unlimited, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After waiting for months for my shed to be built, I never got a TRUE invoice of my final payment. Building had been downsized, a room was deleted int the shed, told cheaper ceiling and wall were being put in, power garage door was never put in, HVAC unit is 5X than market value from that contract that I signed. IF I owe them anything, I will pay, but I know I have the right for a TRUE invoice of what was done. Phone calls made from the company to my husband that the balance was not needed because of all the problems. Another call was followed a week later that $104 needs to be paid , then this would be the final payment to my husband again. Then the Owner called a week later to my phone to ask for final payment of the original contract I signed. I asked him to come look at the cracked walls. He sent someone a week later, but nothing came of it except 2 more emails for final payment.All this delaying cost me $700 out of my budget for a storage unit. Can you please help me settle this? **** is not answering emails or texts for True invoice. Letter of timeline upon request

    Business Response

    Date: 03/19/2024

    The consumer called and stated her complaint is resolved. 

    Customer Answer

    Date: 03/19/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 21258357




     


     


     

Pole Buildings Unlimited, Inc. is BBB Accredited.

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