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Diet Products

ReFlexMD

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2.56

Average of 54 Customer Reviews

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Review Details

  • Keelie Y

    Date: 07/31/2024

    Keelie Y

    Date: 07/31/2024

    I have had an excellent experience with Reflex MD. I enrolled and received my semaglutide within 3 days. My first month I lost 9 lbs and working on my last 5 lbs. Total game changer for me!

    ReFlexMD

    Date: 09/03/2024

    Hello Keelie,

    Thank you for sharing your positive experience with us! We're thrilled to hear it, and your feedback motivates us to continually provide outstanding service. If you ever need assistance, please feel free to contact us anytime. We're honored that you chose ReflexMD to support your health journey, and we're committed to exceeding your expectations every step of the way.

  • Ouida b

    Date: 07/26/2024

    Ouida b

    Date: 07/26/2024

    Reflexmd is a scam. Avoid this company!

    They delivered a hot box with a hot pack and hot vials of medication after days of no tracking information being provided. The package arrive via UPS at 7 in the evening. The moment it arrived all of the tracking information miraculously came up on my patient portal.
    I contacted customer service and they kept referring me to another person. I spoke to 3 different people who all gave me a version of how they had done scientific studies that proved the meds are stable for 5 days in temperatures up to 107.
    They insisted that the product must have defrosted in the hour it took to deliver to my house from their cold facility. Even if this med would maintain its efficacy after being in temps up to 107, I know this package was in a delivery vehicle for at least 2 days in temperatures far exceeding 107. It’s 100 degrees outside everyday.. in a closed vehicle I can’t imagine how hot it gets.
    I’ve received Wegovy through the mail and it arrived properly packed & with frozen ice packs. This is the proper way to deliver a medication that needs a stable temperature environment.
    Stay away from Reflexmd. Terrible customer service and irresponsible delivery service & handling of a medication that requires a stable temperature.
    I lost $200 bucks to ReflexMd. I’ll do my research next time.

    ReFlexMD

    Date: 09/06/2024

    Hello Ouida,

    Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear about the issues you encountered with your recent delivery.

    We understand how important it is for medications to be kept at the right temperature. Our shipping guidelines are designed to ensure the stability of our products, and studies show that they remain effective for up to 5 days in temperatures up to 107°F. Nevertheless, we recognize your concerns and will be reviewing our processes to improve our service.

    Your feedback is invaluable to us, and we appreciate the opportunity to address these issues. If you have any more questions or if there’s anything else we can assist with, please feel free to reach out. We’re here to help and make things right.

  • Stuart M

    Date: 07/17/2024

    Stuart M

    Date: 07/17/2024

    Scam. Lost my medicine, would not reimburse or discount. Stay FAR away from this company. Scam.

    ReFlexMD

    Date: 10/09/2024

    Dear Stuart,

    Thank you for your feedback, and we apologize for any inconvenience you’ve faced. Upon reviewing your case, we understand you requested a refund for medication returned to the pharmacy due to temperature issues, along with a free replacement. Unfortunately, as outlined in our refund policy, we are unable to offer a refund or send a replacement at no cost for medication that was returned.

    We aim to provide transparency with all of our policies, including shipping and refund procedures. If you have any additional questions or would like to discuss your situation further, please contact us at [email protected].

    We appreciate your understanding and the opportunity to address your concerns.

    Best regards,
    The ReflexMD Team

  • Teresa W

    Date: 07/12/2024

    I received my shipment this week on a day that approached 100 degrees. The box arrived in the early evening after sitting in the back of a hot truck all day. Temperatures inside the vehicle easily would have approached 120 degrees. Upon opening the package all items were extremely hot to the touch. The one ice pack had long melted and felt like a hot water bottle. I immediately contacted customer service and was told that ‘they ship their product’ with an ice pack to ensure coldness is maintained despite me telling them details to the contrary. I then received an email stating my issue had been resolved when it obviously hadn’t. I sent another email to customer service after speaking to a medical professional and have yet to receive a response. My concern was primarily related to the viability of the medication and whether or not it’s safe to use after being in conditions so out of the recommended storage guidelines. This is too expensive to ‘assume’ it has retained its potency and too risky to assume it’s still safe. The company has poor shipping standards and a lack of regard for its clients concerns.

  • MICHAEL L

    Date: 07/01/2024

    MICHAEL L

    Date: 07/01/2024

    They're good until they aren't. Cancelled my subscription and they still charged me $500. When I asked about this the customer service person said once it ships they can't take returns. Then I pointed out that the package was shipped AFTER I canceled my subscription and I was met with an auto reply saying that she would be out of the office for the next 3 days. Sketchy practices, stay away.

    ReFlexMD

    Date: 10/09/2024

    Hi Michael,

    Thank you for sharing your feedback. We understand your frustration and apologize for any confusion regarding your recent experience. Our records indicate that when you requested to cancel your order, the pharmacy had already shipped the package. Unfortunately, once an order has been shipped, we are unable to process a full refund as per our policy.

    However, after reviewing your case, Natalie, our customer service representative, sought approval and provided a partial refund of $200 to accommodate your concerns. We appreciate your understanding of this matter and apologize for any inconvenience caused.

    Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with.

    Sincerely,
    The ReflexMD Team

  • Lin B

    Date: 06/22/2024

    Lin B

    Date: 06/22/2024

    My very first order arrived today. Semaglutide needs to be kept refrigerated. The vial and its very small, companion cold pack were both HOT. It shipped from Texas and arrived in Arizona during record-breaking heat. I researched and discovered that the active ingredients are rendered inert if not kept refrigerated. I called the number that reflexmd published to request that my subscription be canceled. The operator with whom I spoke kept trying to put me off, telling me that she doesn't have the authority to cancel and that I would have to talk to a member of the “wellness team” but she wouldn’t connect me. Finally, after I insisted rather brusquely, she WAS able to cancel the subscription. So, she lied that she didnt have the ability to cancel. She was likely just making it difficult to cancel, lerhaps in the hopes that I’d change my mind… I don’t know but it was awful that they they didnt protect the product to ensure its safety and now I’m out $300 for a product that I cant use.

    ReFlexMD

    Date: 09/03/2024

    Dear Lin,

    We are sorry to hear the medication was warm in your package when it arrived, but please don't worry. While our compounded medications are shipped with ice packs, the medication has been through cGMP stability studies and was found to be thermally stable at extreme temperatures well above 100°F. Assuming your package was not subject to extreme temperatures longer than two days, there should be no impact on safety or potency.

    We understand your concerns and want to make sure you feel confident in the quality and effectiveness of your medication. We will be reaching out to you directly to discuss your experience and ensure that your subscription cancellation and refund are processed smoothly.

    Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.

  • Stacey B

    Date: 06/08/2024

    Stacey B

    Date: 06/08/2024

    Problem 1; Signed up in late May. Never had a zoom call or Telephone call from a Dr. By law, no phone call or zoom call does not qualify for Telehealth. I am a Registered Nurse who works with Telehealth all day and I know the legal requirements they qualify.
    Problem 2: I received a warm vial of medicine which Semiglutidd is a medication that. Reds to be refrigerated during transport and storage. I complained immediately but never got a response back from a provider if it was safe to use.
    3rd problem is the billing. The only person I spoke with was the initial sales rep @Herome” who promised that if you sound 3 months at a time the medication would stay at the 297 rate. Was later sent an email they they could not honor they because I live in California..
    Lots of Redflags with this company including quality, care issues, no telehealth visit. I will be notifying the DEA and FDA, god only knows what’s in the medication. I through it out. Not putting warm, possibly expired medication in my body with no orovider oversite. Be very Leary. I will be going through my insurance and private physician going forward. I canceled everything in writing and they haven’t even acknowledged that.

    ReFlexMD

    Date: 06/15/2024

    Dear Stacey, 

    Thank you for your feedback. Our partner pharmacies exclusively use the base form of semaglutide in their formulations. All of our partner pharmacies are registered with the FDA and regulated by state boards of pharmacy. We are committed to providing safe and effective medications for our patients. Thank you for highlighting the importance of working with a reputable company to obtain these medications. Per your request your account has been successfully canceled.

    We wish you well on your health journey!

     

  • Loree S

    Date: 06/07/2024

    Loree S

    Date: 06/07/2024

    I'm so upset! After my intake I got my first script for the 297.00. Then I did my intake for my second months script and didn't check the price for another month after that. When I went to check my checking account 3 months of 497.00 was automatically deducted and the last with no intake or permission. I went to my bank and had to close that account. I tried to call them and had to leave a message. If I don't get some refund for at least that last month I will be reporting them. Shame on you Reflux.

    ReFlexMD

    Date: 06/15/2024

    Dear Loree, 

    We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting this situation must be. Thank you for giving us the opportunity to address this issue and come to an acceptable resolution. We wish you well on your health journey! 

    Thank you

  • Jerry T

    Date: 06/05/2024

    Jerry T

    Date: 06/05/2024

    I purchased this product and went through the 1st month. My prescription was suppose to be auto billed per month. Now in in my 5th week with no medication and now there a break in what the doctor prescribed. I have sent messages about this then they billed my credit card and want respond with a tracking number Or any response. Not good service
    If you don't have product you shouldn't ne selling it.
    Jerry

    ReFlexMD

    Date: 06/15/2024

    Dear Jerry,


    Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your prescription. We understand how important it is to receive your medication on time and are sorry for the delay.

    Thank you for giving us the opportunity to make things right and sticking with Reflexmd. We look forward to meeting your expectations the rest of the way. 

    Thank you!

  • Dee H

    Date: 05/17/2024

    Dee H

    Date: 05/17/2024

    Terrible customer service. Paid for 3 months of medication and only received one month. Can't get a response after sending pictures of medication label.

    ReFlexMD

    Date: 06/15/2024

    Dear Dee,


    Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience and understand how frustrating this must have been for you.


    We have carefully reviewed our records but were unable to locate your name or email in our system. It's possible that your account might be under a different name or email address. To ensure we can assist you promptly and effectively, please reach out to us directly at [email protected] or by phone at   +1 888 807 2462. Our team is eager to resolve any issues you may have and ensure you have a positive experience moving forward.


    We appreciate your patience and look forward to helping you soon.

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