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Business Profile

Doughnuts

Dunkin

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Firecat

    Date: 12/15/2022

    On October 17th, 2022, I went to this dunkin donuts for a treat. The cashier who served me was very nice and even made me laugh! Unfortunately, that's where the niceties end. For whatever crazy reason, 2 weeks later and they never actually charged my bank card for the $7.99 purchase. I contacted my bank, who advised contacting the merchant/corporate to solve this matter. Called the store twice, no response. When I did contact corporate, the "support center coordinator" named Manolo asked for the receipt, to which I no longer had because it had been over two weeks and I don't keep receipts that long. Manolo then said the following: "We will alert the franchisee and/or our field operations team immediately to let them know what happened, and we have requested that they follow up with you directly regarding this issue. Please allow two business days for the franchisee or store representative to reach out and address the situation. If you do not receive a follow-up after two business days, please reply to this email to let us know." Surprise surprise, no contact whatsoever from the store representative. So I contacted Manolo back to inform him of the failure to contact me. This is where all communications died out. He never responded to that email. I sent a second email following up a week later, also no response. So now I have this charge that may or may not show up in my bank account. This was all done only because I didn't want to log into my bank account to find they charged me ages later. Especially if they charge me when I need the funds for something else. This is completely unprofessional and unacceptable customer service. My warning is this: Always pay cash if you're going to get anything at dunkin donuts, because you never know if someone is going to screw you.

Dunkin is NOT a BBB Accredited Business.

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