Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2001 chevy s10 from this company with a 90 day warranty if the truck broke down Took the truck to k&b to be fixed only to have the problem happen again 2 days later. . The motor has a burnt cylinder. Which under the 90 warranty I have on the truck K &B REFUSES TO UP HOLD THEY'RE END OF THE WARRANTY.

  

  Business Response

  Date: 03/20/2023

  We spoke with Mr. ******* this morning actually and are starting the warranty process today in fact. We did not refuse to start the warranty, he never told us that he wanted to proceed with the warranty until this morning. There did not seem to be any problem with the vehicle when he purchased it, but a few days later notified us that he was feeling a misfire. We arranged an appointment so we could check it out for him and actually thought we had found a minor issue that seemed to take care of the problem at the time. He felt like it was continuing to still misfire and contacted another place of business to check into it and they made a few repairs such as plugs and a distributor cap. We explained to Mr. ******* how the warranty worked as far as it was through a warranty company (Aul Corp.) and could be used at any place of business but this morning he came into our office and said he would like us to pursue the warranty and see about replacing the motor in this vehicle. We were not able to do anything previously until he approved it. In the mean time, Mr. ******* does have to bring the vehicle back up to us to start the warranty, we have to have the vehicle at our location to be able to answer all of the warranty company's questions and to do a diagnostic on this vehicle. We have every intention of completing the warranty process and making the necessary repairs. Thank you.

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 19620315