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Business Profile

Casino

Bally's Dover Casino Resort

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Bally's Dover Casino Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bally's Dover Casino Resort has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • William S

      Date: 11/18/2023

      Just the fact it was so difficult to even leave a review about Bally’s Dover Hotel and Casino tell’s everything about how it’s changed at the formerly Dover Downs casino.

      Unable to deliver message after multiple retries, giving up.
      - Forwarded message

      We came to Ball's on 10/15 and departed 10/16.
      I have to say that your Casino/Hotel was my girls and my favorite place to game when it was Dover downs.
      That has all changed since Bally's took over.
      We tried to check in to our room when we arrived at 1:50 pm on the 15th.
      The woman working the desk was very unprofessional and rude. We asked if we could check-in early, and this was never a problem at any Casino l've been to before. This Terrible customer service woman just ignored our request and rudely said" see you at 4:00". I thought customer service matters, apparently not anymore at Bally's.
      We also asked if we could have a late checkout and that was also a problem. We were told $25 per hour for late checkout's.
      The dining experience has completely collapsed and you didn't even offer 3 card poker at any table’s which were pretty much empty.

      Your customer service is atrocious and the experience that used to be uplifting is now completely changed, not for the better. Goodbye Bally's we won't be returning.
      Bill & Debbie.

      Go Woke, Go Broke!

    • Catherine M

      Date: 10/25/2023

      On September 28, 2023 I visited Bally's Dover Casino, travelling from NC. I drove my RV and stayed on the Casino parking lot over night, after gambling. I was awakened by a loud noise. I assumed it was maintenance cleaning the parking lot. The noise seemed to stay right in my area. I got up to check on the noise. I noticed a white truck parked very close to me. It then registered to me that the noise was coming from under my RV. I grabbed my phone and called 911. While on the phone with 911 the noise stopped. It was taking 911 so long to arrive. I exited my side door hoping to get a pic of the license plate. The white truck pulled into a parking spot on the Casino parking lot. 911 was still on the phone but still had not arrived. The driver of the white truck exited his truck with a bag in hand and entered the Casino. 911 finally arrived and explained to me that they would investigate the situation. Mean while I was without a Catalytic converter. The officers suggested I go to PEPboys and purchase a new Catalytic converter. I reported the incident to the Casino. I have not heard anything from the police department or from the Casino. I won't be visiting Bally's Dover Casino any more. Such an inconvenience. Be aware of Catalytic converter theft on Bally's Dover Casino parking lot.

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