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Business Profile

Computer Dealers

Cetrix Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has been harassing our business and attempting to get us to buy their products and services. I have made several requests (verbal and written) and they have continued harassing us. It got to the point where I filed a complaint with the FTC. I informed them of the complaint and they are still continuing to send us emails.

    Business Response

    Date: 11/10/2023

    Dear BBB,

    We have received your notification of a complaint filed by one of our former customers, who claims that we have been harassing their business and attempting to get them to buy our products and services. We are sorry for any inconvenience or frustration that this may have caused.

    We would like to clarify that we have not contacted this customer since August 2023, when we received their request to stop sending them emails. We have removed their contact information from our system and informed our marketing team to not email them anymore. We have also respected their decision to file a complaint with the FTC and have not attempted to persuade them otherwise.

    We are not sure why they are saying that we are still continuing to send them emails, as we have no record of any communication with them after August 2023. We suspect that there may be some misunderstanding or confusion on their part, or that they may have received some emails from other sources that are not related to us.

    We value our reputation and integrity as a business, and we do not engage in any unethical or illegal practices. We always comply with the laws and regulations that govern our industry, and we respect the rights and preferences of our customers.

    We hope that this explanation will help you resolve this complaint and clear any doubts or concerns that you may have. If you have any further questions or need any additional information, please do not hesitate to contact us.

    Sincerely,

    Cetrix Inc

    Customer Answer

    Date: 11/21/2023

    Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The only misunderstanding available here is on Cetrix's end. There is no denial of ***** ******** being an employee, so I can only assume that she is an employee at Cetrix. I have continued to receive several emails from her as shown in the attached document.I look forward to Cetrix's response and willingness to take accountability for this great error that they have made. Regards,****** ******** **** ********** ********* *** ********    

    Business Response

    Date: 12/04/2023

    Dear BBB team,

    After you informed us on 10th of November, we didn't send any email to ****** ***** from We Care. We don't know why the client is claiming again. 

    Thx, 

Cetrix Technologies LLC is NOT a BBB Accredited Business.

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