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Business Profile

Computer Services

Frank Systems, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello First I want to admit some of this is my fault. Computer issues Jan 16, 2024. Called what I thought was HP Computer service and did not question if Frank Systems was part of HP. Spent several hours on the phone with ***** (technical service) and the problem was sort of fixed. The computer crashed the next day, so I no longer have it or their program. No, I am not saying Frank Systems caused the crash, but I can't say they didn't either. Frank Systems cashed a $199.99 check through my bank Jan. 18, 2024. Their policy stated a refund would be issued provided it was cancelled within 7 days of purchase. The first phone call for cancellation and refund was Jan 22, 2024. Have called this company almost every week since then. I agreed on the first call that $50 for ***** service was fair. Last week I was informed that this was closed and a check issued. Today Apr 17, 2024 I was informed there will be no refund as I have used their product. No, I did not use the product as the computer crashed the next day. Also, if they have an accounting department, I have never gotten to speak to them. Seems like every time I call I talk to a different person. I honestly believe this company is not legitimate and should be investigated. Thank you

Frank Systems, Inc is NOT a BBB Accredited Business.

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