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Business Profile

Computer Software

Geo Track Technologies Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/25 I downloaded an app named "Find my kid". The charge was $68.79. After using the app for a few hours I realized it wasn't really what I was looking for and proceeded to cancel it. Before canceling, it offered me 50% off to keep it, which I opted in for, expecting a refund of half of what I had already paid. INSTEAD it charged me AGAIN for the following year, extending the subscription until 2027. Now I REALLY do not want the app at ALL. I contacted customer service and was helped by what I assume was a bot based on the responses. It's taken me an entire day to reach someone who can cancel this subscription and issue a refund. The last bot (or person with limited vocabulary) claims to have submitted a refund request and told me to wait 10 business days for a response. This is unacceptable. I would like this canceled NOW and my money refunded, both the $68.79 and $34.39.

Geo Track Technologies Inc is NOT a BBB Accredited Business.

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