Complaints

This profile includes complaints for Del-One Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Del-One Federal Credit Union has 9 locations, listed below.

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  Del-One Federal Credit Union

  270 Beiser Blvd Dover, DE 19904-7790

• 

  Del-One Federal Credit Union

  201 Pharmacy Dr Smyrna, DE 19977-5813

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  Del-One Federal Credit Union

  150 E Water St Dover, DE 19901-3619

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  Del-One Federal Credit Union

  30 Georgetown Plz Georgetown, DE 19947-2300

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  Del-One Federal Credit Union

  80 Christiana Rd New Castle, DE 19720-3118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Del One Credit Union in Wilmington, Delaware, regarding inconsistent information, poor communication, and potential mishandling of my account.
  
  I initially requested loan forgiveness from Del One Credit Union and was given conflicting information by their representatives. At one point, I was informed that my account was no longer in their system. However, I was later told that if I did not make a payment, I would no longer be welcome to bank with them. Despite these mixed messages, I made a payment toward the account. However, I was not provided with a receipt, and a bank representative stated they could not issue one. This raises concerns about where my money was applied.
  
  Furthermore, it appears that my account may have been charged off, and I suspect that Del One Credit Union has sold my information. If the account has truly been removed from their system, I need clarity on why payments are still being requested and how they are being processed.
  
  I am requesting the following actions from Del One Credit Union:
  
  A clear, written statement regarding the status of my account, including whether it was charged off or remains active.
  
  A detailed breakdown of any outstanding balance, including any payments made and their application.
  
  An official receipt for any payments I have submitted.
  
  Confirmation on whether my personal information has been sold or shared and why.
  
  The lack of transparency and consistency has caused me distress, and I would like the BBB to review this matter. I appreciate your assistance in ensuring that Del One Credit Union provides fair and honest treatment to its customers.
  
  Thank you for your time and consideration. I look forward to your response.
  
  Sincerely,
   

  Business Response

  Date: 03/24/2025

  Internal Audit has reviewed the complaint filed by the member. Del-One determined that the charge-off and subsequent payments were properly recorded and that the remining balance is accurate. Del-One will inform the member to contact our Legal Department for additional payment arrangements.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.  

  I also did not hear from the anyone at del-one personally regarding any steps I can take to move forward in this matter.

  
  

  
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23052755

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 04/22/2025

  Del-One will handle the issue directly with the member

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited my check on 07/13/2024 and it was posted until 07/15/1024 with a 7 day hold which was 07/24-24 for release I can’t get my check back I have to wait and additional 5 days cause the lady said that my check from citi bank wasn’t going to clear I’m dealing with stage 4 brain cancer and I was betting on the availability of my funds on07/24 to keep getting excuses I told them to call the bank where it’s issued from she said they can’t to that so it’s gonna stay on hold until Monday I don’t like how there business is by law none of my money was made available at this point I don’t want any dealings

  Business Response

  Date: 08/06/2024

  Internal Audit has reviewed the complaint and determined that an extended hold on the check deposit was appropriate as the check was deposited through mobile deposit on July 15, two days after the account was opened. In accordance with our standards, this requires an extended hold being a new account. These standards are also compliant with federal regulations (Reg CC).

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22047391

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:12/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe there to have been foul play in the handling of my application to obtain a business line of credit through this company, attached is a brief summary of my experience i can provide more details and evidence (audio and email) of my encounter with this company… I was given multiple false and misleading statements and representatives where caught in various lies concerning my application. I was denied credit without my credit ever being ran and experian confirmed in the office at del one in front of the representatives that my credit wasn’t pulled

  Business Response

  Date: 01/12/2024

  Del-One has received
  the complaint forwarded to us by the Better Business Bureau with respect to the
  member business loan application processed for Eric *********. Internal Audit
  was also asked by Credit Union Management to review the processing of the loan
  request for Mr. ********* based on internal correspondence received from him
  related to the matter. Mr. ********* is currently not a member of Del-One
  Federal Credit Union. Based on our review, we determined the following:
  
  Mr. ********* applied for an Operating Line of Credit in November 2023 under the business name ENKD Studios, LLC, with MMBRSONLYTOW LLC listed as a co-borrower. Mr. ********* also listed himself as a Personal Guarantor on the application.
  Mr. ********* was advised on multiple occasions that attempts to run a credit report were unsuccessful and that no credit profile existed under the tax ID provided. Del-One later determined that a fraud alert hold existed on the profile. A credit report run by the applicant was provided but could not be used for underwriting purposes.
  The Member Business Lending team requested documentation such as tax returns, current financial results, bank statements, and business plans related to the named businesses on numerous occasions. Internal Audit reviewed numerous email exchanges between the Lending team and Mr. ********* and determined that all requests were consistent with our Board of Director approved underwriting standards.
  The documentation provided by Mr. ********* was reviewed and assessed by the Member Business Lending team as incomplete, insufficient, and in the case of business plans not viable.
  In December, the Member Business Lending team decided not to provide the loan requested by Mr. ********* based on all the documentation assessed. Although not required under business lending, Del-One provided adverse action letters to Mr. ********* on December 19, and December 22, 2023, that listed valid reasons for declining the loan request.
  Internal Audit determined that the processing of the loan, from application to the adverse action, was performed in accordance with our Lending Policy and related underwriting standards. 

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.the decline letters given to myself would only be valid if my credit was pulled which it was not and based upon the minimum requirements stated by Dan and what’s posted online I meet the income requirement along with the credit requirement I can also prove both business plans to be valid I sent in 4… the business negates to inform the bbb that I applied for 3 different businesses
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,
  Complaint ID: 21069914
   
  
  
  
   

  Business Response

  Date: 01/26/2024

  Del-One considers the matter closed. Management has provided the applicant numerous reasons within the adverse action letters as to why the loan wasn't granted. All processing was completed in accordance with the Credit Union's established underwriting standards that are approved by the Board of Directors and reviewed by the regulators.