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Business Profile

Crowdfunding

GiveSendGo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crowdfunding.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 10 I tried to donate to this cause and they never presented a payment option. MY bank notified me that they somehow used my user name and password to try to get into my account. I have NEVER shared any of the information. Since I have a third party requirement they were not successful and my bank caught it. Then July 10 they got in with my account number and bypassed the extra protection. I got a notice from my bank and they verified that GiveGoSEnd had found a way in and made a withdrawal - NOT authorized. My bank has now placed a block so no matter what they try next they can never access my bank account again. Since I never gave them that bank information and since they ignored my request for a payment link of my choice, I wonder if this company is a scam.

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This platform claims to be a free donation platform for fundraisers it is not free they charge the donor 10% whether they choose to donate an additional amount to the foundation or not there is a box before you check out to State whether you want to add an additional 10% or not I did not did not check the box they added an additional $20 on to my donation when I reached out to their customer service I get an automated response telling me there is no refund that I agreed to that I did not agree to it I did not check the box this is theft

GiveSendGo is NOT a BBB Accredited Business.

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