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Business Profile

Furniture Stores

Furniture & More Gone Coastal

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Furniture & More Gone Coastal's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture & More Gone Coastal has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a sectional coach andBed room suit.Both items were on sale and I was told there is nothing wrong with either piece. The sectional was returned because its not a free standing. I said "good I can't do do that"First it go is a freestanding because of the recliner I can crow behind it. But that not the the reason for this. The furniture was delivered November 22,2022. When the gentleman was putting things I noticed that the long dresser had a big catch under the dresser. the young man said "no-one will see it". a nick on the tall dresser was there bigger than a quarter. The sectional has a piece of the material scrapped off of the one corner.I called and told the sales person I needed another seat, I'd be down tomorrow morning. That day I showed them pictures of the sectional and bed room suit.They said there was no remark from the deliver person. Buy December3 ,Where one would Sit on the recliner there a hole material ripped apart, the other were fraying even on the bottom edge.My granddaughter was here the store took pictures.Someone was at the house from 11/22/22-12/4/22, 1/14/23-1/1823 I heard nothing from the store I went down and talked to a manager, She said she never saw anything like this before asured me she would tell the owner. Called and said the owner contaCTED Flex Steel that the co. for the sectional.April 10,2023 I called again talked to the manager they will patch the sectional Flexsteel won't do anything. I wroth bbb before but it didn't go throw now here I am Please help me or guid me what to do. Thankyou

      Business Response

      Date: 04/18/2023

      Dear ***** *****, 

       

      I have resubmitted your service issues to the Store Manager as well as the Service Manager.  As soon As we get a resolution we will contact you with options to resolve this matter.  

      Customer Answer

      Date: 06/26/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.


      Yes they did call me and said it would cost $150.00 to have them patch my sectional they believe it was done by a dog.  I have a sofa I bought from them 3 or 4 years ago it still in excellent shape , I hVE A SOFA IN Pa.thats 30 years old no rips and a couch in the family which they are on everyday it about 10 or MORE years my dogs are 2 at age 3 and one at age10.  If you wish I will be more than glad to send pictures.  Last month they had the same sectional out on clearance.in their tent sale. They still haven’t tried to make any attempt to fix my beed room set either.today is 6/26/2023 @11:11AM.  Thank you

      Regards,
      Complaint ID: 19937306
       



       

      Business Response

      Date: 06/28/2023

      Dear to whom it may concern, 

      We did offer a fix to the fabric issue on the sectional.  The cost to the customer would have been $150.  The Sectional in question was purchased at a clearance price and does not include any warranty.  As far as the Bedroom Service.  Please have customer contact our Service department directly at 302-725-5232.

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