Complaints

This profile includes complaints for Bayhealth Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bayhealth Medical Center has 8 locations, listed below.

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  Bayhealth Medical Center

  640 S State St Dover, DE 19901-3530

  
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  Bayhealth Medical Center

  20 Banning St Ste 150 Dover, DE 19904

  
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  Bayhealth Medical Center

  401 N Carter Rd Smyrna, DE 19977-1213

  
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  Bayhealth Medical Center

  100 Wellness Way Milford, DE 19963-4364

  
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  Bayhealth Medical Center

  301 Jefferson Ave Milford, DE 19963-1800

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Bayhealth Total Care on 8/31/23. I came in for a chest infection, in need of antibiotics. When I entered the facility, I provided my insurance information to the desk. While in the appt, Bayhealth wanted to do an x-ray. I didn't want it but the woman was excited to use a new x-ray machine in their new facility. She told me DE had a new balance bill law so I wouldn't have to pay anything. I asked for clarification-did that mean insurance would pay their share and I would pay nothing out of pocket, and she said yes. My mom was a witness. I agreed to the x-ray and of course it was negative. I received a bill for $437.29 and assumed insurance hadn't processed yet. When I got a 2nd bill, I called Bayhealth. The rep told me she had similar calls from others like me who visited this new Bayhealth facility in Milton. No one called me back to resolve the issue. I contacted Bayhealth on multiple additional phone calls but no resolution. Finally, I spoke to someone in patient advocacy who sent me a letter saying they were standing by their bill. When I spoke to him on the phone about his letter, he apologized for the inappropriate conduct of his medical professional, but he told me his lawyers would say that I received what I went to Bayhealth for. I guess Bayhealth is more about lawyers than patient care. It is inappropriate for Bayhealth's medical professionals to be actively attempting to convince patients to have procedures they don't really need or want by telling them they won't be billed personally for the procedures. I will not return to Bayhealth because it is now a trust issue.
  
  After the letter, Bayhealth sent my full account to collections. I contacted my health insurance provider and found out how much I would have owed for the visit minus the x-ray. I paid Bayhealth exactly what I would have owed - $127.29.
  
  I have cautioned friends, family and colleagues to stop using Bayhealth. You should be able to trust in your health care provider.

  

  Business Response

  Date: 10/17/2024

  The complaint has all been addressed.

   

  Bayhealth