We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

SkyMobile LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billed me 36 times in 3 days.

  • Initial Complaint

    Date:06/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since May 11th, my monthly charge of $149 has been put through my credit card 50 times. I tried to contact them multiple times by email (there is no phone number on web site, and when the credit card company called the number they had, there was no answer.) I asked to have my account terminated via email and there was no response. I have spent hours trying to contact them and working with the credit card company. They do keep sending me emails asking me to please update my credit card information. I'm sure they were hacked, but the website is unchanged and there has been no emails warning people of problems.

  • Initial Complaint

    Date:06/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer simce May 2021. I was charged $149.99 twice in April 2024, 5 times in May 2024 and 19 times in June 2024. As of June 4, 2024 I have no service. I have emailed the company numerous times with no response, using their billing, info & support emails. There is no way to call them as they don't have a contact number available anywhere. I have disputed all the charges except my normal monthly charges but I will be disputing June's normal payment as well since I still have no service. In 3 months they've charged 3899.74 between my bank and my credit card.

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife tried to cancel her account with skymobile llc via email after being overcharged. Instead of the normal monthly charge of $149.99, they charged her credit card 10 times in a month and when her card was maxed out, they charged her 2nd credit card 12 more times the next month without authorization. After reading reviews for this company on BBB website, they are doing this to other people as well.
    They charged my wife over $3,300 in a 30 day period for an account she tried to close. This is a fraudulent company, that does not respond to emails, does not respond to chat , does not respond to their FB page, does not have a phone number.

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously had service through SkyMobile for personal use (internet). Currently my company pays for the service. Recently my employer alerted me to th fact that SkyMobile was charging my company credit card 6-8 times per month vs the one time $149.99 charge. The company canceled my card and SkyMobile has refused to respond to my requests to cancel service and be provided a refund for the additional fraudulent charges. Fast forward to today when I log into my PERSONAL bank account and find that they have debited my account 7 times to the tune of $1,192. They’ve now charged 14 times between my personal and company cards. No one responds to messages and there is no phone number to reach Them.

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Skymobile withdrew my monthly charge of $149, 2 times in April and now 4 times in May. I cancelled my card and now the company emails me every day to update my card on file because they can’t process payment. I am working with my bank on these fraudulent charges. Skymobile is unreachable by email, phone or text. No response with numerous attempts to get a hold of them. Pretty sure they will cancel my internet next month for non payment and yet…. I have prepaid for 5 months. ??.
    Do not sign up for internet with this company, Skymobile.

  • Initial Complaint

    Date:05/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an internet provider company. I am to be billed monthly at the end of each month a total of 149.99 a month. They automatically bill my credit card. I started subscribing with them Feb 2023. Suddenly in April 2024 they charged my credit card twice in the middle of the month. I did not realize it until I got my credit card statement in May. I contacted them by email on 5/11/24. No response. Then on 5/17/24 I realized they were billing my credit card 149.99 twice a day starting 5/13/24 so they had racked up 6 charges already and had 2 more charges pending. (in addition to the overcharge in April). I have emailed several times and did their live chat option and no one has gotten back to me. I terminated the credit card on 5/17/24 and on 5/18/24 they tried to put more charges on the old card. They have currently charged my credit card for $749.95 in extra subscription charges. I have filed a grievance with the credit card company and that card has been cancelled so they can't charge any more to the card.

  • Initial Complaint

    Date:05/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been erroneously charging my card twice a day for the last 8 days. I have sent emails and phone calls and tried to use the chat feature on their site (which is broken). They have not responded to my emails or phone calls. There is no way to cancel my account online. Nor is there any way to remove my credit card. They have charged me thousands of dollars. I have reported them to my bank and now reporting them here. They should be put out of business. I see that they have done this to others as well.

  • Initial Complaint

    Date:05/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had Skymobile LLC as my Internet service for approximately 2 years. I pay $149.99 per month. Last month April 2024 they charged my bank account twice and this month May 2024 they have charged me 4 times. I have contacted them via emails and have received no response. There is no phone number listed for the company. I have disputed these charges with my bank which may take up to 10 days during that time my debit card is locked and unable to make any purchases. Major inconvenience

  • Initial Complaint

    Date:05/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have done business with this company for a while. The service was fine at first, then it just stopped working. There is no customer service contact number, everything has to be done through email. After weeks of having no service, they said we needed to purchase a new box, and we did. It's been a few months since that happened and they continuously charge my card multiple times. I have emailed repeatedly and have gotten one response that said please be patient, but it has been weeks with no resolution.

    Terrible customer service.

SkyMobile LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.