Reviews

Review Details

• Review fromAshley G

  Date: 02/12/2024

  2 stars
  I have had a bad experience as a parent with Mental Edge Counseling. The business charges patients $100 in cancellation, no-show fees, which is very strict. Our therapist has canceled on us last minute three times. What type of penalties do the staff experience when a patient in need is canceled at the last minute? I do not feel they really value their patients. I was referred from a friend and I really wish I’d never come here.

• Review fromnakeisha c

  Date: 06/30/2023

  1 star

  nakeisha c

  Date: 06/30/2023

  I don't normally rate a business. Mental health is serious. I have a daughter that has been seeing a therapist that transition to this practice. I have called several times to get the office manager, which Julia name was given. Spoke with Julia she stated she is not the office manager. She is a co-owner. PLEASE BE AWARE OF THIS PLACE. I DO NOT RECOMMEND THIS PRACTICE FOR CHILDREN OR TEENS. It's unfortunate. that my daughter therapist chooses this practice. After yesterday I see why the turnover so high.
  

  Mental Edge Counseling, LLC

  Date: 07/02/2023

  This individual's daughter had their first session with practice, the minor drove herself to the office without the new client paperwork completed. The teenager contacted her mother, who was very angry because it was an inconvenience to come to the office to complete paperwork (an online portal account was set up for the paperwork to be completed electronically - it was not completed). Once the mother arrived, she completed the paperwork; however, it was ineligible. She also tossed the paperwork and clipboard back to the receptionist. The office manager showed the co-owner the paperwork in which the co-owner obtained a new blank intake packet, went to the session to let the therapist know that the paperwork had to be redone. Once the mother arrived back to the office, the therapist informed co-owner who went back to the office. Mother argued that, "the address and insurance information is on the ID card and the insurance cards that we scanned in." The co-owner explained that we needed the information to be clear and eligible so that we could properly input the information. Mother continued to argue about the paperwork, but took the new packet. She proceeded to write largely again, and the co-owner told her that she could get another packet if needed, mother told co-owner that it would be eligible. The co-owner also informed mother that the co-owner was unaware of how the previous practice did things, but at Mental Edge Counseling, we require our frontline staff to be respected. She then grew angrier, told the co-owner how the frontline didn't respect her daughter, how they were rude, how she knows how we are because clients call her office to he transferred to other mental health offices, how an appointment was supposed to be scheduled for Monday for her daughter and we messed up. Co-owner told her that she is sure that our frontline members apologized to her for that and if not, then the co-owner apologized for the error. Co-owner also told her that if she was unhappy with the way that our office did things, we did not have to continue services. The co-owner then left the room and once the mother was finished with the packet, the therapist informed the co-owner who then returned to review the paperwork. The co-owner had to verify and rewrite the address because it was still not eligible. Prior to leaving the room, the co-owner informed the therapist that if the therapist needed the session notes from the previous practice, a ROI (Release of Information) would need to be completed by the mother. The therapist did not ask for the co-owner to return with a ROI.
  The mother contacted the practice after her daughter's session to ask for the last name of the co-owner because she was going to report the co-owner to the Governors office because the person didn't know anything about mental health, she did not believe that the individual that was in the room with her, her daughter, and the therapist was one of the co-owner. She assumed that it was a manger or director, "because there was no way that person was an owner" . The last name was not given and she was told to call back the next day. This individual contacted the office the next day around 10am, again neither owner was available. She proceeded to tell the individual on the phone that the individual in the room with her was not one of the owners, wanted to know what credentials were behind the person's name, how this person did not know anything about mental health, etc. She did not want to speak to the co-owner that was in the room with her, she only wanted to speak to the other owner. Around 1pm, the co-owner that had engaged with her the previous evening returned mother's call, Mother stated that she did want to speak with the caller, she wanted to speak with the owner. The caller tried to tell her she was also one of the owners and could take the call. She said no. The caller informed mother that she could give her the email address of the compliance officer with whom she could file a grievance with, she also declined and said that they had the other owner's information and would reach out to him directly, and would make sure that he knew that she was told he wouldn't be available to speak with her until 8pm the next evening. The call then ended; however, mother called back again, asking for the co-owners last name. The co-owner took the mother's call, explained she was not disclosing her last name. Mother than began to tell the co-owner that she was not a co-owner, that the individual told mother the previous evening that she was a manger. The co-owner tried to explain that she did not because she did not disclose her name or status at the practice. The mother begin to say how the co-owner did not know anything about mental health because if she did she wouldn't have said the things she said in front of her daughter - the part about not continuing services or that a ROI was needed. The co-owner explained why those things were said to her (see reasoning in the beginning of this comment). Mother than continue to say how she was going to email the other owner. Mother has not reached out via telephone or email to either owner.