Complaints

This profile includes complaints for The Mind and Body Consortium, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Mind and Body Consortium, LLC has 3 locations, listed below.

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  The Mind and Body Consortium, LLC

  156 S State St Dover, DE 19901-7314

• 

  The Mind and Body Consortium, LLC

  993 N DuPont Blvd Milford, DE 19963-1072

• 

  The Mind and Body Consortium, LLC

  118 Sandhill Dr Ste 202 Middletown, DE 19709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm receiving a $40 bill for an appointment on 2/22/23 that was cancelled by me for my daughter ******* ****. I tried to cancel the appointment on 2/21/23 because we had an urgent matter occur and couldn't make the appointment, but no one answered the phone. So I had to wait until the day of the appointment on 2/22/23 to cancel the appointment. Mind and Body Consortium is still billing me for the cancellation fee even though it is their fault for not answering the phone. Everytime I call their office, I'm on hold waiting for someone to pick up. I called their office twice explaining the situation and nothing has been done even though I spoke with Dale on 5/1 in the middletown office that said that if they waive this fee than they will not be able to do this again this year which I was fine with and yet, I'm still receiving bills.
  
  I would like this $40 fee waived.

  Business Response

  Date: 08/10/2023

  This is the first time I have been made aware of any such issue on this account. I'm happy to review this matter. Please have the parent/cilent contact me at [email protected] 

  I will advise that patients can cancel by text message, phone, and email. If the call center does not answer, there is a voicemail that is checked hourly for return calls. I do understand that emergencies do come up and would happy to review this account with you. 

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Sure. See my response below and the attachment. I understand your process but unfortunately, I attempted to call to cancel within the timeframe allowed and should not be billed. I also received an email from you (****) where I explained the situation and where you asked for my cell phone number to call me, but I never received a call. See attached.I received a call from your company agreeing to write off/remove the cancellation bill. If that is the case, I agree with this resolution of the issue. If the bill still hasn't been resolved then I do not agree with your response because again, I tried to resolve this with you via email and you didn't contact after that to discuss it further.Thank you,
  
  
  Regards,
  Complaint ID: 20397064
   
  
  
  
   

  Business Response

  Date: 08/24/2023

  This fee was written off and a message was left on the phone number on file by staff person, **** on 8/10/2023. Additionally, I do think there was miscommunication. In the email I asked what phone number the parent would have used to contact us to try to further review the event. I do not see where I offered to contact her directly, and again this matter was written off as a courtesy and assigned out to a staff person which logged a call on 8/10/2023. Please let me know if there is anything further that I can do.