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Business Profile

Apps

FJOR Nutrition, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9 I downloaded the Fjor App for Mediterranean diet for $4.95 as advertised. Not 30 minutes later, I got charged $45!! Then on May 16 I got charged another $29.99! All via PayPal. I chose carefully the $4.95 option but it charged me for other options or $80 is a hell of a lot of money for an app that just tracks the food that the consumer has to input. I think this company is scamming people!!

    Business Response

    Date: 06/03/2025

    The user's subscription has been canceled, and a full refund has been issued. The refund invoices are attached for your reference. 

    Best regards,
    Keto Diet App Team

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my bank account $17.63. They then tried to charge my account $75.00 and sent an email that I would be charged $29.99 each month thereafter. These charges were not authorized. These people have several addresses and various names. Additionally, their website is unsecured. These people are thieves...pure and simple.

    Business Response

    Date: 05/29/2025

    We have canceled the user's subscription and issued a full refund of $17.63 USD.

    Warm wishes,

    The Formula Team

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a trial app from this company. In addition to charging for the app, they scheduled me for some type of subscription and charged me another $45 on my credit card. I see that they have done this to multiple people.

    Business Response

    Date: 05/16/2025

    Hello,

    Thank you for bringing this to our attention. We apologize for any confusion or inconvenience you experienced. The $45 charge was associated with a purchase of our Workbook Bundle, which was included as part of the trial offer.
    We have since processed a full refund for the Workbooks charge. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team directly at [email protected].
    We appreciate your feedback as we continue working to improve our customer experience.

    Warm wishes,

    Your Formula Team

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on Instagram and saw an ad for a company related to this FJOR nutrition. It was the Mediterranean meal plan or something similar. After answering about 50 questions, I was examining the options and then clicked off of the website without making apurchase. A charge for $89.99 was charged to my husband‘s credit card from this company. I did not authorize this. I contacted my bank and they provided a phone number for this company which is no longer in service. There is no way to contact company. I was on their site on 1/20/25. The charge posted on 1/21/25. I would like a full refund as I did not authorize this charge.

    Business Response

    Date: 01/23/2025

    We issued you a full refund. You can contact customer support through the app or by e-mail [email protected]

    Customer Answer

    Date: 01/29/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 22844886




     


     


     

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The webite is set up with tricks. I thought I was being careful reading and answering many questions then clicking continue to the next question but suddenly clicking continue lead into up selling my minimal order and making it an automatic ongoing payment. I paid through PayPal and canncelled the automatic payments but they don't deserve a penny.
    Now I can't find them on Facebook

    Ordered on January 1,2025

    Business Response

    Date: 01/02/2025

    We appreciate the opportunity to address the concerns raised by Ms. **** ********** regarding her recent experience with FJOR Nutrition, Inc.
    At FJOR Nutrition, we strive to ensure our customers have a clear and transparent purchasing experience. We regret that Ms. ********** felt our process was confusing and want to assure both her and BBB that we do not engage in any deceptive practices.
    Upon receiving Ms. **********’s message, our team took immediate action to resolve the issue. On January 1, 2025, a full refund was processed through PayPal for the amounts of $45.00 USD and $17.63 USD, as documented below:
    Transactions:
    Refund: $45.00 USD, processed January 1, 2025, at 14:34 PST
    Refund: $17.63 USD, processed January 1, 2025, at 14:34 PST

    If Ms. ********** has any further concerns, we encourage her to reach out directly to our support team, and we will be happy to assist.


    Thank you for your understanding and for bringing this matter to our attention.

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accidently clicked on a facebook ad and got unknowingly signed up for a subscription app charging 29.99 a mo. They have now billed me $116.74 and you cannot reach them through their supposed email [email protected]. I see they have many complaints

    Business Response

    Date: 12/12/2024

    Hi,

    We have cancelled the customer's subscription and guarantee that no fees will be charged in the future.
    We also refunded the money in full. We are enclosing a refund invoice.

    Customer Answer

    Date: 12/18/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 22672595




     


     


     

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, fjor nutrition has hit my bank account 3 times and I have never signed up for a trial or received any products. Apparently this company is a scam. No order numbers or tracking numbers since I didn’t order or receive any products

    AUG 21 2024
    POS Transaction DDA - D/C TRN FJOR NUTRITION I - HTTPSKETODIET DE REF# 90255
    Amount: negative four dollars and eighty seven cents ($4.87)


    Details
    Statement Description:
    POS Transaction DDA - D/C TRN FJOR NUTRITION I - HTTPSKETODIET DE REF# 90255
    Date:
    8/21/2024
    Type:
    Debit

    AUG 21 2024
    POS Transaction DDA - D/C TRN FJOR NUTRITION I - HTTPSKETODIET DE REF# 10147
    Amount: negative twenty eight dollars and seventy six cents ($28.76)

    Details
    Statement Description:
    POS Transaction DDA - D/C TRN FJOR NUTRITION I - HTTPSKETODIET DE REF# 10147
    Date:
    8/21/2024
    Type:
    Debit

    AUG 28 2024
    POS RECURRING TRANSACTION DDA - D/C TRN FJOR NUTRI* TRIA - HTTPSKETODIET DE REF# 54831
    Amount: negative twenty nine dollars and ninety nine cents ($29.99)


    Details
    Statement Description:
    POS RECURRING TRANSACTION DDA - D/C TRN FJOR NUTRI* TRIA - HTTPSKETODIET DE REF# 54831
    Date:
    8/28/2024
    Type:
    Debit

    Business Response

    Date: 09/16/2024

    We’re sorry to hear about this issue and appreciate you bringing it to our attention. Please reach out to us directly at [email protected] so we can investigate the charges and resolve the matter as quickly as possible. We’ll be happy to assist you further.

  • Initial Complaint

    Date:11/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized transactions

FJOR Nutrition, Inc is NOT a BBB Accredited Business.

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