Business Profile
Online Dating Services
Spark Networks Services GmbHThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.12/5 stars
Average of 57 Customer Reviews
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Review fromKen F
Date: 09/11/2022
1 starKen F
Date: 09/11/2022
Somehow I got on the Silver Singles spam list and I get email spam messages almost every day. Sometimes 3 in one day. I have tried to unsubscribe many, many times but they refuse to remove me from the list. I never signed up or have even been to that website. This has been going on for several months. Ken F.Spark Networks Services GmbH
Date: 09/14/2022
Hi Ken, We sincerely regret your frustration. We don't have a record of your email address in our system. Please reach out to our Customer Care team at [email protected] so that they can get some more information from you and help you resolve this issue. Thank you, Silver SinglesReview fromRob M.
Date: 07/30/2022
1 starRob M.
Date: 07/30/2022
The company advertises in FB under the premise that they are one of the fastest growing dating sites and they have an extensive application process so they can find “elite singles” in your area. Most of the messages I get are spam and fake profile accounts. You send a smile to a profile and then you wind up with smiles back from multiple fake accounts. Most of the profiles they “match” you with don’t live remotely close. Several hundred miles and some over 1000 miles away. This is a total scam for people to pay a much higher price for a service that isn’t as advertised in my opinion. Again it’s my opinion but I believe they are aware of the bad product and are ok with taking peoples money knowing they will cancel their service. The difference in price for 30 days is like $70 but 6 months is $120 so it makes sense to do the 6 month period. I asked for my money back and they said they would cancel my service after 6 months. Really dissatisfied and feel taken advantage of. I don’t want others to lose money the way I did.Spark Networks Services GmbH
Date: 08/03/2022
Thank you for your message! I checked your account and can confirm that the matches you are receiving are in line with your preference settings. If you bear with me, I'd like to take this opportunity to clarify the 3 different types of members you see on your profile, which I hope will explain why some of the members may not be meeting your preferences: Matches - these are members that our matching algorithm has recommended to you, based on the results of your personality test and your preference settings. Profile visitors - these are members to whom you have been recommended as a match. You met their preference settings and they visited your profile or initiated contact with you. This means that they may not necessarily meet all your preferences but they are nevertheless still compatible, as per the matching algorithm. Have you met?/Discover profiles - these members are suggested to you as additional, bonus matches. The Have you met? profiles are compatible but do not completely meet your preferences. The good news is that these profiles must all have profile photos in order to be recommended to you! Of course, you can change your settings at any time by navigating to "Preferences" via the menu or the "Matches" page. In order to receive more matches from your area, the first thing I would advise is to make sure that you have marked distance as "very important". Once you have done this, I would recommend that you to revise your other criteria and try relaxing those that are not an absolute must. To adjust your set preferences, log in to https://www.EliteSingles.com and then choose "preferences" in the upper menu. Please be aware though, that our matchmaking considers many different aspects, and if another member for example, has a personality profile that matches yours very well, they might be suggested to you even if they do not match all your stated preferences. Ultimately, how many and which matches you receive, might of course vary depending on for example where you live, what age you are in, and how well your profile and settings match those of other members. We have refunded your membership fee as a goodwill gesture and it should reach you within five business days. Your Premium membership has therefore been cancelled and your profile has changed back into a free, basic membership. Of course, you're very welcome to resubscribe should you wish to become a Premium member again! Please do not hesitate to get in touch if you have any further questions. Best wishes,Review fromMeshashe S
Date: 07/26/2022
1 starMeshashe S
Date: 07/26/2022
This company is a scam as previously mentioned. I requested to cancel and was told by Kelly that the request was not made prior to the renewal date and that I needed to reconcile my account. I am requesting to CANCEL. I am not paying a renewal fee.Spark Networks Services GmbH
Date: 08/02/2022
We're sorry to hear you feel this way, Meshashe! Our subscriptions renew automatically unless you cancel them, and this needs to be done via your profile settings on our website, or via the app (depending on the way you purchased), before the renewal takes place. Please do not hesitate to get in touch with our customer care team if you need further information or have any questions. Thank you!Review fromBrian V
Date: 07/26/2022
1 starBrian V
Date: 07/26/2022
This company gives instructions on how to cancel the account but maliciously hides the "CANCEL SUBSCRIPTION" button so that you cannot find it. That cancel button does not exist. Their automated payment renewal system will keep hitting your bank account without ever notifying the account owner that the service renewal is about to take place.Spark Networks Services GmbH
Date: 07/28/2022
We're sorry to hear that the renewal of your subscription may have been unexpected, Brian! Our subscriptions renew automatically unless you cancel them, and this needs to be done via your profile settings. Our customer support team will be happy to help and answer any questions you may have regarding your subscription or the cancellation process. Thank you!Review fromMarjorie M
Date: 07/11/2022
1 starMarjorie M
Date: 07/11/2022
This company after initially canceling and asking them to remove my profile completely at same time and being refunded back in Dec 2021. Well they didn’t cancel or delete my profile. Now they charged me a renewal fee of 108.00 that went through my bank acct. I have all my email threads of the cancellation done by Alice Kelly dated Dec 21st. As of July 8 th the new charge of 108.00. Without my authorization. This profile was to be deleted. I wanted it removed completely because of fraud n fake profiles that were reaching out to me. Confirmed by elite singles who were sending me emails of profiles that were reaching out to me that I shouldn’t respond to. So I immediately wanted completely off this site. They keep renewing the membership. Forcing my profile that I don’t want and have emailed several times. On July 8 they sent me a notice that they renewed it and charged me! I emailed same day and they refuse to cancel, remove my profile and refund my 108.00. Charge I give 0 stars. I don’t complain or get upset if I make bad decisions of services I sign up for. This is straight forward fraud and I hope that this doesn’t continue happening to others.Spark Networks Services GmbH
Date: 07/17/2022
We are sorry to hear that the renewal of your subscription has been unexpected Marjorie. As per our system information you purchased a new subscription this year. Please note, that our subscriptions renew automatically unless you cancel them. Since we did not receive any cancellation request, nor was the subscription canceled online prior to the renewal date, the subscription renewed. Regarding your communication with us in 2021, we have processed your cancellation request and confirmed to you that your profile has reverted back to free membership. The profile has not been deleted back then, as we have not received a deletion request from you or a follow-up request for such action. Please do not hesitate to contact our customer care team if you have any other questions or need further clarification. Thank you!Review fromFaye c.
Date: 06/26/2022
1 starFaye c.
Date: 06/26/2022
Just as other customer reviews. This "business" is a scam. I never used this site, they renew without notice.Spark Networks Services GmbH
Date: 06/29/2022
We're sorry to hear that the renewal of your subscription may have been unexpected, Faye, but the renewal does not take place without our members' authorization. Our subscriptions renew automatically unless canceled, and this needs to be done via the app stores or on our website (depending on the way you purchased). Of course, you can always check our Help Desk for further information or contact our customer support team directly with any questions about your subscription and we'll be happy to help.Faye c.
Date: 06/29/2022
Scam business with auth replay email. You are sorry for got free money without notice.Review fromERC
Date: 06/17/2022
1 starERC
Date: 06/17/2022
This is a paid dating website but it doesn't take into consideration what the client wants. I couldn't see many people within the distance I chose or the age range I chose. There is no way to remove people you don't want to see and you are forced to see the same people over and over again because there aren't any options in Wichita Kansas. I attempted to contact the company several times for a refund or an explanation as to why their service and selection are so poor and they just canceled my account for after the six months I paid for is up. This service is even more useless than the free dating sites because you pay for the chance to talk to scam artists (that aren't removed) or creepy men who are interested in women who look like young girls for their sexual fantasies or men who are into bestiality. Both of those men were picked for me with the Zoosk Smartpick. It's been several weeks and the options are still awful and I haven't received a response from this worthless company. Don't waste your money. It's trash.Spark Networks Services GmbH
Date: 06/21/2022
We are sorry to hear you feel this way about our site, Erin! Our system always does its best to provide suitable matches fitting the selected search criteria. If you need any help in tweaking these criteria, our support team will be happy to provide information on how to do this. If you come across any fake profiles, or receive an inappropriate message on Zoosk, please report it to us immediately so we can investigate and take action. We have a team dedicated to the removal of fake profiles and prioritizing the safety of our users. Thank you!ERC
Date: 06/21/2022
They nicely contacted me and said that the support team can help me with tweaking the criteria. I've sent several emails and never received a reply from the "support team". They canceled my membership after my six months is up but didn't ever bother to respond with help once. I want a refund.Spark Networks Services GmbH
Date: 06/24/2022
We are sorry to hear this Erin, but we can assure you that we do respond to every request we receive from our members. Please make sure to check all of your email folders as well as your spam folder, in case our support address has been blocked or marked as such. If you don't find any responses, please make sure you're reaching out to us not by responding to our notifications or "do not reply" emails, but rather by submitting a request via our contact form, or by following a link to submit a request on our Help desk pages. Hope we'll be able to help you soon!ERC
Date: 07/02/2022
I can assure you that your "support team" never responded to my several emails with a personal reply. Their only response was to deactivate my account after the six months I paid for. I was finally able to find a phone number, of course you didn't give me one, and the man with a very thick foreign accent finally gave me a refund of half my money since I had used the service for a full month. Of course, I had emailed after the first week and could get no response from you, but I'm still not entitled to a full refund. I had to pay for a whole month on your scammer-filled website. Thank you so much for the opportunity. I used the appropriate contact form and didn't receive a reply so that information is a lie or simply useless on your part.
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