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Business Profile

Online Retailer

Interior Tonic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the counter stool for $625.00 from Interior Tonic on 7/19/23 after exchanging emails with the vendor about how I was nervous about not seeing the stool in person. They confirmed I could order one and return if I’m not satisfied. I received the stool on 7/28/23 and was very disappointed by the quality/materials used. I emailed the vendor on 7/29/23 and said I was dissatisfied and asked how I could return the stool. The vendor did not respond. I emailed again on 8/1/23 saying I was following up to see how I could return the stool. After not hearing back I started a new email chain on 8/6/23 asking why no one has responded to my email about the return. The vendor responded asking if the item was in returnable condition to which I responded that it was. After no response to that email, I followed up again on 8/10/23 and 8/15/23. Again, no response from the vendor. On 8/17/23 I started yet another email chain asking for a response and return label to which there was no response from the vendor. I need the vendor to issue my Fedex return label (as promised) and to refund me once they receive the stool.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was made for a $2750 bathroom vanity in an off-the-shelf purchase in November at Interiortonic.com. I was told shipping would be be 6wks and paid their invoice via bank wire. 6wks has now turned into 4mths, and a ton of emails. They are generally unresponsive, but email occasionally without confirming a ship date. It became apparent this item would never ship so I asked for a refund, which they finally agreed to a refund 1mth ago, after noting they will sell the unit to someone. else. No refund has been received, nor any proof of wire payment sent. I believe this company is fraudulent - it became evident they are just a Chinese manufacturer masquerading as a US e-commerce site. Basic research online showed me they have done this many times.

    Please help me recover my $2750.

Interior Tonic is NOT a BBB Accredited Business.

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